5.6 Given a scenario, troubleshoot printers

Question 1

If you’re troubleshooting a printing problem, you may want to try printing from something other than the ___ where the problem is occurring.

Answer 1

application

test pages etc

Question 2

How can you print a test page?

Answer 2

From the printer driver settings

Question 3

What can cause streaked or blurry prints in an inkjet printer?

Answer 3

Dirty print heads, clean or replace them.

Question 4

What can cause streaked or blurry prints in a laser printer?

Answer 4

Scratched imaging drum. Must replace it.

Question 5

Faded prints in inkjet can usually be fixed by…

Answer 5

Replacing ink

Question 6

Faded prints in laser printer can usually be fixed by…

Answer 6

Replacing toner

Question 7

What are ghost images and what causes them?

Answer 7

Residual images, only happens on laser printers due to self-cleaning problem. Try replacing the drum.

Question 8

Discoloration may be an indication of

Answer 8

Problem with one of the ink cartridges.

Question 9

Toner not fused to the paper/smudging after printing may be cause by….

Answer 9

a fuser problem. Try replacing the fusing roller or the fuser lamp.

Question 10

If the paper’s not feeding properly, you may want to check the ___. Make sure that everything is clean and that the ___ are working as expected. Check paper path for both components being worn.

Answer 10

paper tray

pickup rollers

Question 11

Paper getting creased/not feeding/jammed could be due to the paper being…

Answer 11

the wrong weight of paper. Lighter paper tends to crease easily, so you may want to use a heavier weight of paper.

Question 12

If people are unable to print to a printer, the first things you should check are…

Answer 12

If the device has power
Toner/ink levels, etc
If the device is connected to the right network
Drivers on the computer
Print server status

Question 13

If somebody is printing to the printer, and they find that the access is denied, then there’s probably an issue with the ___ of the printer.

Answer 13

security settings

Question 14

Inside of the ____, there’s a ___ that allows you to assign rights and permissions for different users in different groups. This means that you can set configurations for who’s able to manage the printer, manage documents, or who’s able to print to the printer at all.

Answer 14

printer properties

Security tab

Question 15

What should you do if you get “Access denied” while trying to print?

Answer 15

Check the system permissions of the user, and the printer itself. Try printing as a different user, and modify the ACL permissions to allow printing.

Question 16

Garbled characters on paper could be caused by…

Answer 16

Application bug
Bad driver
Bad cable or connection
Lack of RAM,
Wrong page description language (PCL/Postscript)

Check with test page

Question 17

Inability to install printer could be caused by

Answer 17

Wrong printer driver (ei. 32bit on 64bit system),

no user permissions

Question 18

If you’re installing your printer driver, you need to be sure that you have the proper ____ to install that driver on that workstation.

Answer 18

rights and permissions

Question 19

If you’re running a 32-bit version of Windows, you must use the 32-bit version of that device driver. If you’re using a 64-bit version of Windows, you must use a 64-bit version of that printer driver.

True or False?

Answer 19

True

Question 20

Vertical lines could be caused by…

Answer 20

leaking cartridge

Question 21

Backed-up print queue can sometimes be resolved by…

Answer 21

Restarting the printer/print server/clearing queue. Change the recovery options to automatically restart if it crashes.

Question 22

Extremely complex or graphical print orders could cause what in laser printers?

Answer 22

Low memory error

Question 23

You may find that your output only has a portion of the page printed on a laser printer, it could be due to…

Answer 23

low memory

Question 24

Check printer power, status messages, connectivity. If everything seems right, but it wouldn’t print, check the spooler service on the printing computer. Does restarting the spooler service help? Disable the spooler to print directly to printer. Are all things to try when…

Answer 24

Printer is not printing at all

Question 25

Color prints in wrong color can often be solved by…

Answer 25

Replacing cartridges and calibrating the device.

Question 26

Printing blank pages is usually an ink or toner quantity or quality issue, but be sure to rule out a software configuration or network issue by….

Answer 26

Printing a test page both from the printer and a computer.

Test network, spooler, driver, multiple applications, etc.

Question 27

What is one possible way to remedy repeating failed jobs?

Answer 27

Clearing jobs cache, or disabling spooler and printing with no queuing

Question 28

Multiple failed jobs in logs are often a sign of…

Answer 28

spooler crashes.

Question 29

If you want to examine failed print job logs, where should you check?

Answer 29

Window Event viewer

Windows-PrintService

Question 30

If a print job is corrupted, it could possibly cause…

Answer 30

spooler to fail

Question 31

Windows Event viewer and Windows-PrintService are useful for…

Answer 31

Examining print logs