5.6 Given a scenario, troubleshoot printers Flashcards
If you’re troubleshooting a printing problem, you may want to try printing from something other than the ___ where the problem is occurring.
application
test pages etc
How can you print a test page?
From the printer driver settings
What can cause streaked or blurry prints in an inkjet printer?
Dirty print heads, clean or replace them.
What can cause streaked or blurry prints in a laser printer?
Scratched imaging drum. Must replace it.
Faded prints in inkjet can usually be fixed by…
Replacing ink
Faded prints in laser printer can usually be fixed by…
Replacing toner
What are ghost images and what causes them?
Residual images, only happens on laser printers due to self-cleaning problem. Try replacing the drum.
Discoloration may be an indication of
Problem with one of the ink cartridges.
Toner not fused to the paper/smudging after printing may be cause by….
a fuser problem. Try replacing the fusing roller or the fuser lamp.
If the paper’s not feeding properly, you may want to check the ___. Make sure that everything is clean and that the ___ are working as expected. Check paper path for both components being worn.
paper tray
pickup rollers
Paper getting creased/not feeding/jammed could be due to the paper being…
the wrong weight of paper. Lighter paper tends to crease easily, so you may want to use a heavier weight of paper.
If people are unable to print to a printer, the first things you should check are…
If the device has power Toner/ink levels, etc If the device is connected to the right network Drivers on the computer Print server status
If somebody is printing to the printer, and they find that the access is denied, then there’s probably an issue with the ___ of the printer.
security settings
Inside of the ____, there’s a ___ that allows you to assign rights and permissions for different users in different groups. This means that you can set configurations for who’s able to manage the printer, manage documents, or who’s able to print to the printer at all.
printer properties
Security tab
What should you do if you get “Access denied” while trying to print?
Check the system permissions of the user, and the printer itself. Try printing as a different user, and modify the ACL permissions to allow printing.
Garbled characters on paper could be caused by…
Application bug Bad driver Bad cable or connection Lack of RAM, Wrong page description language (PCL/Postscript)
Check with test page
Inability to install printer could be caused by
Wrong printer driver (ei. 32bit on 64bit system),
no user permissions
If you’re installing your printer driver, you need to be sure that you have the proper ____ to install that driver on that workstation.
rights and permissions
If you’re running a 32-bit version of Windows, you must use the 32-bit version of that device driver. If you’re using a 64-bit version of Windows, you must use a 64-bit version of that printer driver.
True or False?
True
Vertical lines could be caused by…
leaking cartridge
Backed-up print queue can sometimes be resolved by…
Restarting the printer/print server/clearing queue. Change the recovery options to automatically restart if it crashes.
Extremely complex or graphical print orders could cause what in laser printers?
Low memory error
You may find that your output only has a portion of the page printed on a laser printer, it could be due to…
low memory
Check printer power, status messages, connectivity. If everything seems right, but it wouldn’t print, check the spooler service on the printing computer. Does restarting the spooler service help? Disable the spooler to print directly to printer. Are all things to try when…
Printer is not printing at all
Color prints in wrong color can often be solved by…
Replacing cartridges and calibrating the device.
Printing blank pages is usually an ink or toner quantity or quality issue, but be sure to rule out a software configuration or network issue by….
Printing a test page both from the printer and a computer.
Test network, spooler, driver, multiple applications, etc.
What is one possible way to remedy repeating failed jobs?
Clearing jobs cache, or disabling spooler and printing with no queuing
Multiple failed jobs in logs are often a sign of…
spooler crashes.
If you want to examine failed print job logs, where should you check?
Window Event viewer
Windows-PrintService
If a print job is corrupted, it could possibly cause…
spooler to fail
Windows Event viewer and Windows-PrintService are useful for…
Examining print logs
