5.1 - Network Troubleshooting Methodology

Question 1

Network Troubleshooting Methodology

Answer 1

• Identify the problem
• Establish a theory of probable cause
• Test the theory to determine cause
• Establish a plan of action to resolve the problem and identify potential effects
• Implement the solution or escalate as necessary
• Verify full system functionality and, if applicable,implement preventative measures
• Document findings, actions and outcomes