5.1|Introduction to operation management

Question 1

factors of production

Answer 1

land
labour
capital
enterpreneurship

Question 2

Productivity

Answer 2

a measure of a firm’s efficiency level in terms of how well things are done within the org.

Question 3

labour intensive

Answer 3

org relies more on labourers than machinery

e.g. Primary school teaching
hand-made jewellery

Question 4

capital intensive

Answer 4

firm relies more on machinery than labour

e.g. car manufacturing

Question 5

operation mangement can affect decision making such as

Answer 5

flow production
job production
market research
distribution channel
R&D
crisis management team