4.5.6|Processes

Question 1

Process

Answer 1

the way in which a service is provided or delivered to customers

e.g. customer services, payment systems, after sale care

Question 2

Opportunity cost of waiting in line

Answer 2

nak bagi masa customer untuk tunggu barang bermakna contoh ada show, ada jual gula2 dekat cashier bila barisan panjang.