4.2 Analysing operational performance Flashcards
1
Q
Different types of data to manage operations
A
- Labour productivity
- Unit cost
- Capacity utilisation
2
Q
How to calculate labour productivity
A
Output per period / no. employees
3
Q
How to calculate unit cost
A
Total costs / units produced
4
Q
How to calculate capacity utilisation
A
Actual output / Maximum possible output X 100
5
Q
Problems with using operational data
A
- May only apply to businesses that produce physical products
- Free services and the internet
