4. Motivation and Leadership Flashcards
what are appraisals used for?
-evaluate performance
-identify the strengths and weaknesses of staff
-identify employees suitable for promotion
-assess the success remitment and selection process
-increase motivation
-improve communications
-identify training needs
-award salary increases
-set future performance targets
what issues can target setting be used for?
-attendance at work
-level of output achieved
-quality of work
-training to be undertaken
-communication abilities
-relationships with other staff
what are the different types of appraisals?
-the 360 degree appraisal
-general performance appraisal
-manager performance appraisal
-technological performance appraisal
-employee self assessment
-project evaluation review
-sales performance appraisal
what’s a 360 degree appraisal?
giving out a questionnaire with questions regarding the performance of a college and they need to fill it up
what’s a general performance appraisal?
involves continues interaction between the employees and his manager continuous setting of goals and achieving them
what’s a technological performance appraisal?
concentrates on technical more than any other aspect of performance on the job as the employees involved have specialised skills
what’s manager performance appraisal?
a manager should also be appraised and this includes not just his/her performance on the job but also relationship management with clients at his/her disposal
what’s an employee self-assessment?
employee rates himself/herself. the self assessment sheet is compared with the one filled up by the manager and the differences is discussed
what’s a project evaluation review?
involves performance appraisal of the team members involved at the end of every project and not at the end of every year
what’s a sales performance appraisal?
a salesperson is evaluated on the basis of his/her sales skills accomplishment of financial goals set previously
what are the advantages of performance appraisals?
documentation
structure
feedback
clarify expectations
annual planning
motivation
what are the disadvantages of performance appraisals?
creates negative experience
time consuming
natural biases
waste of time
stressful workplace
what is Maslows theory of motivation?
Maslow focused on the psychological needs of employees. there are 5 levels in a hierarchy of human needs that employees need to have fulfilled at work
what are the 5 levels of maslows theory?
basic/survival need
safety need
social need
self-esteem need
self-actualisation need
what is hertzberg’s theory of motivation?
there are factors that a business could introduce that would directly motivate employees to work harder (Motivators - Satisfiers)
