3b Characteristics Of Applications *** Flashcards
The airline has a computerised booking system that customers can use to book tickets via the internet.
(a) Describe three characteristics of the airline booking system. (6)
INPUT
Time of flight / Date of flight (1) to see if availability (1) Leaving / via / destination (1) To see if route exists (1) Seat number /Class (1) to check if available (1) Name/number/address of passenger (1) to make booking / legal reasons (1)
Credit card number / expiry date (1) to take payment (1) PROCESS
Check flight exists (1) so booking can be made (1)
Check flight not full (1) so seats can be booked (1)
Reserve seats (1) so no one else can book them (1) Calculate price (1) so customer knows how much to pay (1) Take payment (1) so company can make profit (1)
Real time system (1) so no double booking can take place (1)
Record locking of booking (1) so reserves it for set amount if time (1)
OUTPUT
Confirmation of booking / booking number (1) so passenger knows they have a booking (1)
Amount to pay (1) so payment can be made (1)
STORAGE
Customer details (1) legal reasons / for future bookings (1) Flight / ticket details (1) so system knows who is on flight (1)
The company is considering using an on-line training system for the staff to learn how to use the computer.
Describe three characteristics of an on-line training system. (6)
Use of video clips (1) to demonstrate a feature or an action (1) Use of images and text (1) to give additional explanation (1) Step by step features (1) to allow the user to copy (1)
User should move from one question to the next (1) based on responses so may get same question (1)
Physical trainer should be able to intervene (1) or be called upon for help (1)
Trainer should be able to view a student’s progress (1) and see if they are behind or in front(1)
Statistical information should be available (1) to see where they are at (1)
Ability to move around (1) backwards and forwards and redo sections (1)
Tests and instant feedback for the student (1) to know where to target next (1)
Available from any location with a PC (1) not dependent on being at work (1)
Internet connection (1) links to additional help sites (1)
The company uses a computerised stock control system. Describe the characteristics of a stock control system. (6)
To have a list of all stock items (1) e.g name/ID number/bar code (1)
To have a list of all components for the till (1) and a list of suppliers for the items (1)
To know the minimum stock level required (1)and the maximum stock level required (1)
To calculate how much to order (1) and automatically place and order (1)
To know the delivery times for stock items that have been ordered (1) and those that are outstanding (1)
To have links to the orders database (1) and know when stock is required (1) To update the stock records when deliveries are received (1) and reset ordering information (1)
To link with the budgeting system (1) and allow them to pay invoices (1)
To store previous sales figures (1) and predict stock requirements based on previous sales (1)
To automatically place orders for stock (1) have manual override on items being ordered (1)
To produce reports (1) eg stock on order/arrival dates/items in stock (1)
Describe the characteristics of a customer record system. (6)
Storing names and addresses of customers (1) so that orders can be posted (1) they
can be contacted (1)
Having a unique ID for each customer (1) so customers with the same names can be identified (1)
Storing orders made by the customer (1) so a history can be built up (1) and invoices
for orders can be generated (1)
Storing customers payments against the customer and the invoice (1) so that they
are not chased for not having paid (1)
Producing customer statements (1) and customer requests for outstanding invoices
(1) by producing copy invoices (1)
Producing credit notes (1) linked against customer account (1)
Describe the characteristics of a job booking system that could be used by Miss Jones. (6)
Input
Name (1) to know who the record is about/who booked job (1)
Services (1) what the company can do to a garden (1)
Output
Details of customer (1) based on search (1)
Jobcard for employee (1) knows what needs to be done (1) Processing
Check job time available (1) cannot be double booked (1)
Interface
Menus (1) to select files (1)
Buttons (1) to go to next record (1). [6]
The committee will need to be taught how to use the database. Describe the characteristics of an on-line training system. (6)
Use of Video/sound (1) to demonstrate skills (1)
Find user account (1) based on username (1)
Store progress of user (1) setup training to continue from where left off
(1)
Tests for user (1) to monitor and review progress (1)
Redo training (1) if confused (1)
Questions (1) at a suitable level for the user (1) [6] Input name of user (1) so training can be personalised (1)
Available 24 hours a day (1) through the internet (1).
Mrs Patel needs to travel by train from Coventry to Newton Abbott, arriving in Newton Abbott no
later than 6.35pm.
Describe three processes that would need to be carried out by a timetabling system when answering Mrs Patel’s query. (6)
Find all trains that arrive before 6.35 (1) and find start time (1)
Find all routes that start at Coventry (1) and finish at Newton
Abbott (1) Find connections between trains (1) and make sure finish time of connections gets there on time (1)
Check days of the week for different times (1) and cross reference against works on the line (1) Collate times (1) in preparation for production of route timetable (1)
Reserve routes (1) in case of booking (1)
EJO uses a computerised booking system to allow visitors to book guided tours. (a) Describe three characteristics of a computerised booking system. (6)
Details entered (1) eg name/time/date (1) Time and date searched (1) to see if any vacancies (1) Payment calculated (1) and taken from card/method of payment selected (1) Payment calculated (1) and taken from card/method of payment selected (1) Details added to tour list (1) printed for guide (1). Forms interface (1) buttons to allow to move to next screen (1)
