3.4.4- Making operational decisions to improve performance: improving quality

Question 1

Define quality.

Answer 1

The extent to which a product/service meets the expectations and requirements of a consumer.

Question 2

What is quality management?

Answer 2

Controlling activities with the aim of ensuring that products and services are fit for purpose

Question 3

What are the main two parts to quality management?

Answer 3

1. Quality control
2. Quality assurance

Question 4

What is quality assurance?

Answer 4

A system of agreeing and meeting quality standards at each stage of production to ensure customer satisfaction.

Question 5

What is quality control?

Answer 5

The inspection of a product at the end of the production line, checking and reviewing work that has already been done.

Question 6

What is the main disadvantage of quality control methods?

Answer 6

Can be very expensive since it focuses on detecting defective output rather than preventing it.

Question 7

What are the main benefits of quality assurance?

Answer 7

• Saves time
• Reduces waste (less defects produced)

Question 8

What is Total Quality Management (TQM)?

Answer 8

An attitude where everyone in the workforce is concerned with quality at every stage of the production process.

Question 9

What things must a business do in order to achieve ISO 9000?

Question 9

What is ISO 9000?

Answer 9

An internationally recognised certificate that acknowledges quality procedures.