2.6 communication

Question 1

Internal Communication

Answer 1

communication within the business organisation

Question 2

channel of communication

Answer 2

methods through which communication takes place

Question 3

External communication

Answer 3

communication between members of one organisation and another.

Question 4

Formal communication

Answer 4

all official channels of communication
- open channels (not confidential can be shared with anyone)
- Restricted channels (confidential)

Question 5

Informal communication

Answer 5

refers to all unofficial, natural and unstructured communication channels that exist among informal groups with the organisation, such as people from different departments taking about work or non work.

Question 6

Verbal communication

Answer 6

oral
- words, meetings, interviews, appraisals

Question 7

Jargon

Answer 7

is specialist or technical language used to speed up communication

Question 8

non-verbal communication

Answer 8

any form other than oral communication
- email
- written
- visual stimulus