1.4

Question 1

Stakeholder

Answer 1

Individual, group or organisation with a direct interest or involvment in the operations and performance of a business. impact by practices of a business.

Question 2

Internal Stakeholder

Answer 2

members of the business –>employees, managers and directors, shareholders

Question 3

employee stakeholder interests

Answer 3

• improve pay
• working conditions
• job security
• opportunity

Question 4

Managers and director stakeholder interests

Answer 4

• maximise own benefits

Question 5

Shareholder stakeholder interests

Answer 5

maximise dividends
achieve capital gain

Question 6

External stakeholders are not part of the business that have a direct interest or involvement in the organisation

Answer 6

• customers, suppliers, financiers, pressure groups, competitors, and the government

Question 7

conflict

Answer 7

refers to situations where stakeholders have disputes or difference regarding certain issues or matters.

Question 8

stakeholder mapping

Answer 8

model that assesses the relative interest of stakeholders and their relative influence on the organisation