2.5

Question 1

grants liscnce from a creator, developer, or producer such as a software producer to a third party for the purposes of marketing, sub licensing or disctributing the product to consumers a stand alone product

Answer 1

MLA master license agreement

Question 2

4 types of software changes

Answer 2

instillation
patch
upgrade
rollback

Question 3

a cprrection, improvement or enhamcement to software

Answer 3

patch

Question 4

a major change to a software package

Answer 4

upgrade

Question 5

the process of reverting to a previous version

Answer 5

rollback

Question 6

reversing a software upgrade basic steps for OS patch

Answer 6

use the patches automatic uninstall utillity

Question 7

reversing a software upgrade basic steps for client software upgrade

Answer 7

use the uninstall utility or reinstall the previous version

Question 8

reversing a software upgrade basic steps for share application upgrade

Answer 8

use the apps uninstall utility, or maintain a copy of the previous version

Question 9

reversing a software upgrade basic steps for OS Upgradeprior to the upgrade make a complete backup on the system to roll back, resote the entire system from backup. uninstall os upgrade as a last resort

Answer 9

OS Upgrade

Question 10

change request process

Answer 10

submit change request document
understand and follow the approval process
follow project management procedures
provide addition documentation
close the change