2.3 Operation processes Flashcards
What are inputs?
Raw materials, components, skills knowledge used to make goods and services.
What are transformed resources?
Inputs that are changed or converted into something else.
3 types of transformed resources?
- Materials
- Information
- Customer
Why materials count as a transformed resource?
- It is parts , materials that use in production process to produce goods
Why information count as a transformed resource?
- Information use to make plans, control over materials input
Why customers count as a transformed resource?
- Customer satisfaction change from unsatisfied to satisfied when purchase a product
- Customer is important for business because business product goods that fir with customer’s desire
What are transforming resources?
Are activities, resources that used to add value in goods, services
2 types of transforming resources?
- Human resources
- Facilities
What are 4 ways business can add value to their product in transformation processes?
- Physical change
- Transport/ deliver products
- Protection, provide safety for products
- Provided information how to use
What are the 4 V’s?
- Volume
- Variety
- Variation
- Visibility
What are 3 types of production method?
- Job production: Customised product, 1 at a time (Dress)
- Batch production : A few at a time m small group (Bakery)
- Flow production : Standarlise items , make a lot together (Soft drink)
What is volume?
The number of products or service produced by the operation,
What is variety?
How many different models, types of products or services in operation.
What is variation?
The need , demand of a products or service in a certain time (low variation - steady demand, high variation - season demand, sudden change )
What is visibility?
Is hoe visibility of the operation process is shown to customers.
