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Bussones > 2.3 making operational decisions > Flashcards

2.3 making operational decisions Flashcards

1
Q

ads of job production

A

higher prices
better quality
productive
unique

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2
Q

dis of job production

A

takes time
high costs
skilled workers
higher wages

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3
Q

ads of batch production

A 
flexible
motivation
ideal for perishables
less labour
effective utilisation of capital
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4
Q

dis of batch production

A

high levels of stock
boring
difficult to plan
time between batches

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5
Q

ads of flow production

A 
automate
cost effective
consistent
identical
econimies of scale
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6
Q

dis of flow production

A

expensive
inflexible
not tailered
low motovation

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7
Q

ads of tech in production

A 
quicker
accurate
productivity
consistent
24/7
continous
cheaper
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8
Q

dis of tech in production

A 
expensive
maintanace
trained staff
one task
inflexable
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9
Q

features of quality control

A

traditional
focus on the end
identifying defective
responsibility of one person

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10
Q

features of quality assurance

A

modern
eliminates problems
responsibility of everyone
good quality management system

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11
Q

6 steps of sales

A 
finding customer
approaching
assessing
presenting
closing
follow up
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12
Q

best ways to sell

A 
excellent product knowledge
engaging well
efficient service
post sales service
responsive to feedback
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13
Q

benefits of customer service

A

satisfied
loyal
repeat purchases
spend more

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14
Q

negatives of customer service

A

dissatified
poor brand image
lower market share
less loyal

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15
Q

bens of JIT

A

reduces cost
good for perishables
cash flow
less waste

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16
Q

negs of JIT

A

lose economies of scale

coordination

17
Q

positives of good procurement and logistics

A

efficiency
reduce cost
high quality
customer satisfacation

18
Q

why is quality important in the relationship with suppliers

A

consistent
associate poor quality with business
customers are selective

19
Q

why is trust important in the relationship with suppliers

A

hogh quality
on time
won’t be able to supply

20
Q

why is availability important in the relationship with suppliers

A

out of stock could affect production

make sure suppliers can provide

21
Q

why is delivery important in the relationship with suppliers

A

cost/speed

reliable

Bussones (20 decks)

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