2.2.1 AND 2.2.2

Question 1

What is span of control

Answer 1

The number of subordinates under a manager

Can either have wide or narrow span of control

Question 2

What is chain of command?

Answer 2

How power and authority is passed down from top to bottom

power
authority
passed down
top to bottom

Question 3

What is an organisational structure?

Answer 3

levels of management and responsibilities within an organisation

level
management

Question 4

Benefits of chain of command (knowing it)

Answer 4

• Everyone aware of communication channel used to reach them
• Everyone can see their own position
• Shows links between departments
• sense of belonging

Question 5

The role of management is

Answer 5

• Planning : set aims / plan for resources
• Controlling : evaluate work of employees ; identify poor performance
• Coordinating : supervising employees
• Commanding : ensure departments are working together ; linked tasks ; regular meetings
• Organising : ensure everyone is working effectively ; no duplicate tasks

Question 6

What is delegation

Answer 6

Giving a subordinate the authority to perform particular tasks of managers

Question 7

Advantages of delegation

Answer 7

• makes work interesting
• subordinate feels trusted
• manager gets time to work on other issues
• increases job satisfaction

Question 8

Why some managers do not delegate

Answer 8

• manager can lose control over subordinate
• lack of trust
• manager believes that he could do the work better