2. Organizational Structure & Culture

Question 1

First-contact services for routine problems and emergencies

Answer 1

Primary health care services

Question 2

Referrals to specialized care in hospitals, long-term care, or in the community

Answer 2

Secondary health care services

Question 3

Prescription drugs, dental care, vision care, and other therapies that are not usually covered by public health insurance

Answer 3

Additional health care services

Question 4

The aim or function of an organization; Articulates an organization’s distinct and enduring purpose

Answer 4

Mission statement

Question 5

Future-oriented, purposeful statements designed to identify the desired future of an organization

Answer 5

Vision statement

Question 6

A written statement that articulates the values and beliefs held about the nature of the work required to accomplish the mission

Answer 6

Philosophy

Question 7

Knowledge or values and beliefs within the organization that reflect the norms and traditions of the organization; A sum total of values, language, past history, formal and informal communication networks, and the rituals of an organization

Answer 7

Organizational culture

Question 8

An employee’s long-lasting perception of the working environment and culture of the business they work for.

Answer 8

Organizational climate

Question 9

Chain of command within an organization representing the decision-making hierarchy

Answer 9

Scalar chain

Question 10

What are the advantages of scalar chain?

Answer 10

MUFCF:
1. MAPS lines of decision-making authority
2. Helps people to UNDERSTAND their assignments
3. Reveals to managers and personnel how they FIT IN to the organization
4. CONTRIBUTES to sound organizational structure
5. Shows FORMAL lines of communication

Question 11

What are the disadvantages of scalar chain?

Answer 11

IDSCA
1. Does not show INFORMAL structure of the organization
2. Does not always depict DEGREE of authority of position
3. May show things as they are SUPPOSED to be or used to be rather than as they are
4. Possibility exists of CONFUSING authority with status
5. Does not define ACCOUNTABILITY and RESPONSIBILITY

Question 12

Characterized by the number of people reporting to one manager; Should be the number that maximizes productivity and worker satisfaction

Answer 12

Span of control

Question 13

What are the 2 types of centralization?

Answer 13

Decentralized and centralized decision-making

Question 14

Decision making is diffused throughout the organization; Preferrable

Answer 14

Decentralized decision-making

Question 15

Decisions are made by a few managers at the top

Answer 15

Centralized decision-making

Question 16

Related to job assignment; Must be accompanied by enough authority to accomplish the assigned task

Answer 16

Responsibility

Question 17

The official power/right to act and direct the work of others

Answer 17

Authority