2 - Communication Flashcards
A patient’s medical record can be described as a ____ document that provides a chronological log of care.
legal
This refers to written, spoken, or conceptual knowledge of health issues.
Health care literacy
When were the Traditionalists generation born?
prior to mid-1940s
When were the Baby Boomers born?
mid-1940s to 1964
When were the Gen Xers born?
1965-1981
When were the Millenials born?
1982-2006
A non-English speaking patient is scheduled to have a blood specimen collection, the healthcare worker should…
find an interpreter or other method to communicate the information.
_______ the speed and urgency of one’s voice.
Pace
__________ the intonation or pitch of one’s voice.
Tone
What term is used to communicate a critical patient condition?
STAT
What is the space or distance b/t people during interaction?
Zone of comfort
What is EMR?
Electronic Medical Record
Health care workers are required to report _______ or panic values to a physician.
Critical
Documentation in a medical record provides _____ that an action was performed.
Proof
What manual would you find the following? Patient preparation Type of collection container Timing requirements Type and amount of preservative Special handling & transport Proper labeling Need for additional clinical data
Specimen Collection Manual
What manual would you find... Performance eval procedures Disciplinary policies Release of information policies Dress code Vaccination policies...
Administrative Procedure Manual
What manual would you find... Fire safety Internal & external disaster plan Radiation safety Exposure control plan, material safety Hazard Communication manual
Safety manuals
What manual would you find... Handling specimens Precautions Isolation procedures Disposal policies Decontamination procedures Hand hygiene procedures Accidental percutaneous needlesticks Postexposure procedures
Infection control manual
The Quality Control Manual is specific to the ______.
Lab
What manual would you find…
Maintaining appropriate supplies
Monitoring reagents and equipment
Proper use, storing and handling of supplies
Stability of reagents and expiration dates
Measuring precision and accuracy
Quality Control Manual
