185 Unit 2 Flashcards
Communication
Communication is the process of exchanging information and generating and transmitting meetings between two or more people. It is the I’m Dacian of society and the most primary aspect of a nurse patient interaction.
Source(encoder)
A person or group who initiates or begins the Communication process.
Message
The actual communication product from the source. It might be a speech, interview, conversation, chart, Juster, nursing note, or memorandum.
Channel
The medium the sender has selected to send a message.The channel might target any of that receiver sensors. The message can be sent to the receiver through the following channels, auditory, visual, and kinesthetic.
Receiver(decoder)
Translate and interpret the message sent and received.
Feedback
Evidence, that the receiver has understood the intended message.
Intra-personal
Self talk, communication within a person
Interpersonal
Occurs between two or more people with a goal to exchange messages
Small group
Communication between two or more nurses interacting with two or more individuals, allowing members to achieve a goal through communication
Organizational communication
Process of communication that involves individuals and groups working to achieve establish goals
Group dynamics
Study of a group characteristic and ways of functioning
Verbal communication
And exchange of information using words including both the spoken and the written.
Language
A prescribe way of using words so that people can share information effectively.
Nonverbal communication also known as body language
The transmission of information without the use of words
Touch
A personal behavior and means different things to different people. Factors such as age and sex also play a key role in meaning associated with touch. Touch his view as one of the most effective nonverbal ways to express feeling of comfort love Affection, security, anger, frustration, aggression, excitement, and many others
I contact
Communication often begins with iContact. A glance for example is often an attention-getting method to open conversation. In many cultures iContact suggest respect and willingness to listen and to keep communication open. It’s absent often indicates anxiety or defenselessness Or avoidance of communication. Asian and native American culture of you I contact as And invasion of a person privacy or out of respect not to make eye contact with a superior.
Facial expression
The most expressive part of the body
Posture
Wait a person hold the body carries a nonverbal messages.
Gait
Purposeful walk For example catch the last purposeful walk often convey a message a person is sad or discourage. For example patient recovering from abdominal surgery usually walk slightly bent over in slowly.
Gestures
Using various body part to grab a message for example thumbs up means victory, kicking an object often expressed anger.
General physical appearance
Observe for changes in appearance is an important nursing responsibility for detecting illnesses or evaluating the effectiveness of care and therapy.
Mode Of dress and grooming
A person clothing and grooming practice Carrie significant nonverbal messages.
Sounds
Crying, moaning, etc are sign are oral but non-verbal form of communication
Silence
Period of silence during a conversation often carries important Nonverbal message.
Forms of communication
Verbal language, nonverbal body language, touch, iContact, facial expression, posture,gait, Gestures, physical appearance, mold of dress and grooming, sounds, and silence Electron a communication(charts, table,etc)
Factors that influence communication
Developmental level, gender, social cultural difference, roles and responsibilities, space and territorial, physical mental and emotional state, values, and environment.
Assessment
The nurse should determine if the patient need any assistive device in order to communicate effectively and understand conversation.
Phase of the helping relationship
Orientation phase, working for years, termination phase.
helping relationship
Provide and receive assistance in meeting human needs.Set The climate for participant to move toward common goals.
Difference between relationship and a social relationship
The helping relationship does not occur spontaneously, as do most social relationship. It occurs for a specific purpose with a specific person.
The helping relationship is characterized by an unequal sharing of information. The patient shares information related to personal health problems, where as the nurse share information in terms of a professional role. In a friendship, Information sharing is more likely to be similar in quality And type.
The helping relationship is built on the patient needs, not on those of the helping Person. In a friendship, needs of both participant are generally considered. A friendship might grow out of the helping relationship, but this is separate from the purposeful, time-limited interaction described as a helping relationship.
Characteristic of a helping relationship
It is dynamic, both the person providing the assistance and the person being helped our active participant to the extent each is able.
It is purposeful and time-limited, this mean there are specific goals that are intended to be met within a certain period.
Although both in the helping relationship have responsibilities, the person providing the assistance is professionally accountable for the outcome of the relationship in the means used to obtain them. Hoping person should present there helping abilities as honestly as possible and not promised to provide more assistance than they can offer.
Goals of the helping relationship
The goals of a helping relationship between a nurse and a patient are determined cooperatively and are defined in terms of the patient needs. Common goals might include increased independence for the patient, greater feeling of worth, and improve health and well-being.
Orientation phase
Patient will call the nurse by name, the patient will accurately describe the role of the participant in the relationship, the patient and the nurse will establish an agreement about goals of the relationship, location, frequency and length of the contact, duration of the relationship.
Working phase
The patient will actively participate in the relationship. The patient will cooperate in activities that work toward achieving mutually acceptable goals. The patient will express feelings and concerns to the nurse.
Termination
The patient will participate in identifying the goals accomplish or the progress made toward goals. The patient will verbalize feelings about the termination of the relationship.
The effect of therapeutic Communication In the helping relationship
Nurses who are competent honest skilled communicators are viewed as effective and compassionate caregivers. This focus on helping relationship is a critical component of what nurses do and play a vital role in promoting doing enhancing safety and improving clinical outcomes.
SBAR
Situation, background, assessment, and recommendation. Provides a consistent new method for hand off communication that is Clear structure and easy to use.
