17.2 indicators Flashcards
1
Q
Indicators
A
- Corporate culture
- Benchmarking
- Changes in staff turnover
- Absenteeism
- Accidents
- Levels of Disputation
- Worker Satisfaction
2
Q
Indicators: CORPORATE CULTURE
A
- Values, expectations and beliefs
- Positive CC improves employer’s reputation and attract better staff
3
Q
Indicators: BENCHMARKING
A
- Measuring employee’s performance against established standards
4
Q
Benchmarking: INFORMAL
A
- Researching online
- Visits to other business
- Attending conferences
5
Q
Benchmarking: PERFORMANCE
A
- Comparing performance of activity to another business
6
Q
Benchmarking: BEST PRACTICE
A
- Comparing performance to another best practice business using a structural process to gain knowledge and modify operational processes
7
Q
Benchmarking: SCORECARD
A
- Measuring whether activities are meeting its objectives in strategic plan
8
Q
Indicators: CHANGE IN STAFF TURNOVER
A
- Rate at which employees leave business
- Reasons leaving include another employment opportunity, retiring, or misconduct
- Employee leaving cost include leave entitlements, recruitment or loss of experience
- Reasons for leaving related to dissatisfaction include culture of business, management style
9
Q
Indicators: ABSENTEEISM
A
- Inability to work due to sickness or family responsibilities
- 12 sick days per year
- Cost over $2.5 billion a year
10
Q
Indicators: ACCIDENTS
A
- WHS standards must be followed
- Regularly reviewing accident and safety plans
- Recording accident data
11
Q
Indicators: LEVELS OF DISPUTATION
A
- Monitoring frequency and industrial disputes
- Cost of industrial disputes include increase in working days lost, lower productivity and staff morale
12
Q
Indicators: WORKER SATISFACTION
A
- Whether a worker fulfils their desires by working and are happy
- ## Satisfied employees = productive, innovative or loyal
