17. The Nature of Communication Flashcards
1
Q
What is communication required for?
A
- Planning
- Coordination
- Control
2
Q
What is the communication pathway?
A
- Form thought
- Encode
- Transmit
- Receive
- Decode
- Feedback
Then repeat
3
Q
What does Encode mean in communication pathway?
A
Finding a way to express thought
4
Q
What are 3 types of communication within an organisation?
A
- Vertical
- Horizontal
- Diagonal (subordinate in one department with superior in another)
5
Q
What are traits of communication at the strategic level?
A
- Internal and external (eg what are our sales and what are our competitors’)
- Rounded (eg nearest million)
- Historical and forward looking
- Many estimates
- Routine and ad hoc
6
Q
What does ad hoc mean
A
Occasional or one off
7
Q
What are traits of communication at the operational level?
A
- Internal
- Very accurate
- Historical
- Factual (few estimates)
- Routine
8
Q
What are some barriers to communication?
A
- Inappropriate language (eg foreign speaking or technical jargon)
- Status
- Emotion
- Wrong medium (eg don’t gives lots of detailed info via speech)
- Reluctance to transmit or receive (don’t want to point out shortcomings of others/don’t want to acknowledge own shortcomings)
- Information overload (so many emails! May be done deliberately to bury bad info)
9
Q
What are some traits of good communication?
A
- Concise
- Sufficiently comprehensive
- Understandable
- Relevant
- Timely
- Accurate
- Persuasive
- Economic
10
Q
Who identifies patterns of communication?
A
Leavitt
11
Q
What are the patterns of communication identified by Leavitt?
A
- Y
- Wheel
- Circle
- Chain
