15. How an Individual can Develop

Question 1

What acronym is used to set proper plan for personal development?

Answer 1

SMARTER

Question 2

What does SMARTER stand for?

Answer 2

• Specific
• Measurable
• Agreed
• Realistic
• Time-bound
• Evaluate
• Review

Question 3

What is a competency framework?

Answer 3

Method to describe values, skills and abilities required for a role.

Gives clear focus on what to develop in staff

Question 4

What does a competency framework usually contain?

Answer 4

• General description of competency required
• List of attitudes, behaviours and skills required
• Negative statement to describe discouraged behaviour
• Target performance and actual performance numbers

Question 5

What does a competency framework aim to do?

Answer 5

• Inform recruits what’s expected of them
• Informs staff of encouraged attitudes, behaviours and skills
• Inform staff what’s expected of managers
• Shapes and defines organisational cultures based on principles and expected behaviour
• Support and guide staff development to maximize potential

Question 6

What are some consequences of poor time management?

Answer 6

• Deadlines missed
• Time wasted
• Colleagues irritated
• Reduce client opinion

Question 7

What’s the difference between coaching, mentoring and counseling?

Answer 7

Coaching
- On the job training
- Supervised by experienced employee to help in day to day tasks
- Relevant to job situations
Mentoring
- Like a friend at work
- Looks after your interests
- Shouldn’t be your boss
- Go to them for work related personal problems
Counselling
- Provides guidance
- Does not give direct advice
- May list options and help you decide which to take
- Improves productivity, efficiency, job satisfaction and comfort

Question 8

What are some sources of conflict?

Answer 8

• Personality differences, prejudice and value differences
• Competition for resources
• Poor definitions of roles and authority
• Poor communication and information conflicts
• Poor performance standards
• Poor procedures
• Undue pressure

Question 9

What are some methods of conflict resolution?

Answer 9

• Avoiding
• Competing
• Accommodating (one party gives way easily)
• Collaborating
• Compromising

Question 10

What are the approaches of conflict resolution suggested by Cyert and March?

Answer 10

• Satisfying (negotiations to reach compromise)
• Sequential attention (take turns to have goals realized)
• Side payments (compensation if needs cannot be met)
• Exercise of power (senior authority forces a decision)

Question 11

Who suggested four approaches to conflict resolution?

Answer 11

Cyert and March