15. Team aspects

Question 1

Explain the 4 stages of Tuckman’s development model.

Answer 1

FUNCTION OF Effectiveness of the team/ satisfaction OVER time

1. Forming (medium)
   - get to know each other, polite interaction
2. Storming (low)
   - first conflicts arise, rivalry, dif. expectations
3. Norming (medium)
   - team works together on conflict resolution
   - resolved conflicts unite team - common rules
4. Performing (high)
   - Highly productive teamwork

Question 2

Explain the sender-receiver model of human communication.

Answer 2

A human communication channel is like a complex technical system, but no reliable protocols exist at the emotional level:

Intended message
Sender
Encoder
Personal filter
Transmitted message
Perception filter
Decoder
Receiver
Interpreted message

Question 3

What are the two levels of human communication?

Answer 3

Factual level (content)
Emotional level (relationship)
In regard to the transmitted message in the sender & receiver model

Question 4

Explain 3 well-known management styles.

Answer 4

Authoritarian / dictatorial

• issue instructions and check for completion
• based on power over others

Cooperative / participatory
- management by objectives, delegations, exceptions

Laisser-faire / liberal

• based in being a colleague
• practically no leadership

Situational
- use the right style at the right time..

Question 5

What are possible approaches to conflict resolution?

Answer 5

• Adaption
• Cooperation
• Compromise
• Avoidance
• Authority