1.4 - Differentiate the stakeholders of procurement & supply chain functions Flashcards
Stakeholders
Individuals or groups of individuals that have an interest in or an influence on an organisation
Name the 3 categories of stakeholders
- Internal
- External
- Connected
Internal stakeholders
People, or groups of people, who are involved directly with the business, for example, directors and employees
External stakeholders
People or groups of people who have an interest in the organisation for example, the local community, or competitors
Connected stakeholders
External stakeholders who usually have a financial interest in an organisation such as customers, or banks
Name 3 examples of internal stakeholders
- Owners
- Directors
- Managers
Name 3 examples of external stakeholders
- Competitors
- Local council
- Local community
Name 3 examples of connected stakeholders
- Banks
- Customers
- Suppliers
Name 8 internal stakeholders to a procurement and supply function
- Colleagues with a need
- Accounts department
- Company owner
- Manufacturing department
- Stores department
- Quality department
7.Sales department - Transport fleet
Name 7 external stakeholders to a procurement and supply function
- Local community
- Producers
- Low tier suppliers
- Couriers and haulage companoes
- Media
- Governments and regulatory bodies
- CIPS
Name 4 examples of connected stakeholders to a procurement and supply function
- Shareholders
- Tier 1 suppliers
- Banks
- Customers and consumers
What matrix can you use to evaluate key stakeholders needs
Mendelows stakeholder matrix
Name the 4 sections of mendelow stakeholder matrix
- Minimum effort
- Keep informed
- Keep satisfied
- Manage closely (key player)
