1.4 - Active Listening Skills

Question 0

All of the following are important to remember about patient interaction except:

a. Do not use an imposing tone.
b. Maintain eye contact.
c. Be condescending and dismissive.
d. Make your patients less anxious.

Answer 0

c. Be condenscending and dismissive

Question 1

True or False: Doctors, priests, psychlogists, and counselors are the only people capable of healing people by listening.

Answer 1

False.

Question 2

All of the following tells something about active listening except:

a. It is effortful.
b. It necessitates genuine empathy.
c. It requires little concentration and just “being one” with the patient.
d. It is something that can be learned.

Answer 2

c. It requires little concentration and just “being one” with the patient.

Question 3

Who is the psychologist who was the main proponent of the concept of unconditional positive regard?

Answer 3

Karl Rogers

Question 4

Margaery Tyrell wants to marry Tommen because of the position and power that he will assume after Joffrey’s burial. But if that was not the case, she would flee back to her homeland and be Moriarty. Does Margaery display conditional positive regard?

Answer 4

Yes.

Question 5

True or False: Conditionality is normal and good to get any quality in life.

Answer 5

True. But we must be unconditional to our patients!

Question 6

Jaime visits Tyrion in prison and comforts him about the latter’s nearing trial. He feels what his brother is feeling, having experienced what it is like to be imprisoned before. Does Jaime display empathy or sympathy?

Answer 6

Empathy

Question 7

True or False: Feelings are either right or wrong.

Answer 7

False. Feelings are neither right nor wrong. Only our behaviors can be given moral judgment.

Question 8

What attending skills/body language are important to display when attending to your patients?

Answer 8

Lean forward
Open stance
Voice of compassion
Eye contact
Relaxed
Sit at an angle

Question 9

When the patient looks at the upper left, he is ___________ something.

a. hearing
b. thinking
c. feeling
d. remembering

Answer 9

a. hearing

Question 10

When the patient looks at the upper right, he is ___________ something.

a. hearing
b. thinking
c. feeling
d. remembering

Answer 10

d. remembering

Question 11

When the patient looks at the lower left, he is ___________ something.

a. hearing
b. thinking
c. feeling
d. remembering

Answer 11

c. feeling

Question 12

These are skills that require the interviewer to become aware of his or her own feelings and thoughts and acknowledge its existence.

Answer 12

Bracketing skills

Question 13

All are instances of proper bracketing except:

a. Interpreting the patient’s situation based on his/her display of emotions.
b. Setting aside your own biases and prejudices.
c. A and B
d. None of the above.

Answer 13

a. Interpreting the patient’s situation based on his/her display of emotions.

Question 14

Which of the following questions is an example of an indirect lead?

a. Can you tell me more about your father?
b. Where was the emotion greatest?
c. What do you want to talk about?
d. B and C

Answer 14

c. What do you want to talk about?

Question 15

What are the two most important characteristics of a paraphrase?

Answer 15

Clear/concise and accurate

Question 16

Perception check is an example of what skill?

Answer 16

Reflecting skills

Question 17

What are the four basic feelings?

Answer 17

Mad, sad, glad, afraid

Question 18

True or False: It is particularly okay to notice and ask about your patient’s non-verbal behavior early on during the interview process.

Answer 18

False.

Question 19

True or False: When probing for biomedical information, do not use objective or yes/no questions.

Answer 19

False. You avoid those type of questions when probing for psychosocial information.

Question 20

When you ask the patient,”Among these problems, what seems to be bothering you the most?”, you display the skill of:

Answer 20

Focusing