1.11 - Group Dynamics, Analysis, and Conflict Resolution Flashcards
All of the following are accepted definitions of a group except:
a. a number of people gathered together intentionally or unintentionally
b. 2 or more individuals engaged in a social interaction to achieve a goal
c. a social aggregate having a unifying relationship
d. none of the above
d. none of the above
True or False: Even a simple, non-organized crowd without a goal can be considered a group.
True.
Class groupings are example of what type of group according to formation?
a. structured social units
b. units with patterned relationships
c. artificial aggregations
d. unorganized aggregates
c. artificial aggregations
Doctors of Christ is an example of what type of group according to formation?
a. structured social units
b. artificial aggregations
c. deliberately designed social units
d. units with patterned relationships
a. structured social units
This type of group formation is based on how we behave on a day to day basis.
a. deliberately designed social units
b. unorganized aggregates
c. units with patterned relationships
d. artificial aggregations
c. units with patterned relationships
The Ateneo Task Force for the 2016 elections is an example of what group?
a. structured social units
b. deliberately designed social units
c. artificial aggregations
d. units with patterned relationships
b. deliberately designed social units
This refers to the policies and procedures followed by the members of the group.
Legal mandates
This element defines how membership is attained and who are the members of the group.
Identity and boundary
What do you call the desired outcomes shared by members of a group?
Goals and tasks
This refers to the standard beliefs and practices that regulates the behavior of group members.
Norms and culture
This element refers to the organizational structure, roles and status found within the group.
Roles and structures
A group that has no boundaries, legal mandates, and shared goals is more likely to be:
Informal
True or False: The more informal the group is, the more defined its key elements are.
False
True or False: Formal groups are largely based on nonverbal roles.
False. Informal groups are the ones based on nonverbal roles.
It encompasses the forces that influence the nature, interrelationships, events, and outcomes of a group.
Group dynamics
Which of the following is an internal boundary?
a. attributes of members
b. political environment
c. technology
d. A and B
a. attributes of members
What constitutes the external boundaries of a group?
Political environment Economics Social environment Technology Environment
Which of the following are used to describe group performance?
a. functional/dysfunctional
b. internal/external
c. voluntary/involuntary
d. none of the above
a. functional/dysfunctional
True or False: Interpersonal interactions eventually evolve into relationship patterns.
True
A group wherein everyone is doing their own roles or parts is _______________.
Functional
True or False: The minimum number of members in a group is 3.
False. Two people can constitute a group.
What is the measure of how a group moves towards its goal?
Performance
True or False: As the members of the group increase infinitely, opportunities to interact with other members continue to increase.
False. Beyond a certain size, opportunities to interact will start to decrease.
It is the type of membership where the members of the group frequently changes from one session to the next.
Open membership
Which of the following is true about closed membership?
a. membership remains relatively constant
b. cohesiveness and trust is maximized
c. increased behavior change
d. A and B
e. all of the above
e. all of the above
What are the three phases of group development according to Schutz?
Inclusion, control, engagement
In this phase of group development, the group makes the person feel part of the group.
Inclusion
In this phase of group development, people are disciplined and conditioned to behave in a certain way.
Control
This phase of group development is characterized by a high level of commitment to the group.
Engagement
RecWeek 2014 is an example of what phase of group development?
Inclusion
Implementation of rules fall under which phase of group development?
Control
What are the five stages of team development according to Tuckman?
Forming, storming, norming, performing, adjourning
A stage of team development defined by low involvement, suspicion, and an authoritarian leadership style.
Forming
Which of the following does not happen during storming?
a. competition
b. subgroup polarization
c. casual leadership style
d. confusion on roles
c. casual leadership style
Storming is characterized by what leadership style?
a. reactive
b. casual
c. authoritarian
d. none of the above
a. reactive
This stage of team development is defined by harmony, conformity, and establishment of rules of engagement?
Norming
At this stage, the team is highly involved, aligned on purpose, and forward-looking
Performing
What type of leadership is exercised in the performing stage?
a. authoritarian
b. casual
c. reactive
d. shared
d. shared
True or False: In the performing stage, people are more task-oriented than people-oriented.
False. There is equal emphasis on tasks and people.
A celebration that marks closure of the group is part of what stage of team development?
Adjourning
Which of the following is not a characteristic of the performing stage?
a. participative, shared leadership
b. high group identity and morale
c. focus on the maintenance of team norms
d. state of interdependence and flexibility
c. focus in the maintenance of team norms
What is the difference between Schutz’ and Tuckman’s models of group formation?
Schut focuses on getting people together, while Tuckman focuses on how members perform towards a goal.
Which of the following is not part of the Filipino model of work team effectiveness?
a. leadership
b. team member competence
c. quality of relationships
d. none of the above
d. none of the above
The Filipino model suggests that team effectiveness results from what four determinants?
Work systems
Team member competence
Leadership
Quality of Relationships
A person who experiences change can either ______ or ______.
Resist, accept
What is emphasized to be important in the experience of change?
resilience
What are constitutes Kurt Lewin’s model? What process is it for?
Unfreeze, Shift, Refreeze
Process of changing behavior
What step in Lewin’s model of changing behavior do the group members become motivated to change?
Unfreeze
At what stage of Lewin’s model is the challenged to catalyze change introduced?
Shift
At this phase of Lewin’s model, changes are made permanent and norms are strengthened,
Refreeze
It refers to the formation of attitudes, values, and behavior that comes from a group.
Socialization process
All of the following are employed in the socialization process except:
a. conformity
b. reward and punishment
c. modeling
d. none of the above
d. none of the above
The phenomenon of making decisions easier with a group compared to being alone is called:
Risky shift phenomenon
When you agree to do something because everyone says so, you are exhibiting:
Groupthink
What symptom of groupthink is indicated by the following statement: “This must be right. This is the right thing to do.”?
Rationalization
When you avoid saying your thoughts because it would go against the group, you are exhibiting what symptom of groupthink?
Self-censorship
When you believe that your group is very powerful and won’t fail, you are displaying what symptom of groupthink?
Illusion of invulnerability
When you feel that you are all in agreement, you are displaying what symptom of groupthink?
Illusion of unanimity
The relationship of group members and their capacity for individual growth and individuation determines the group’s __________.
Well-being
What is located at the base of the synergy pyramid?
Self-responsibility
A specific process that is used in training, consulting, and looking at groups.
Process Observation Analysis (POA)
This refers to how things are done within a group according to the POA framework.
Process
It is the act of mindful attention to what is going on in the POA.
Observing
It refers to the act of making judgments and conclusions based on what has been observed.
Inference
It is the careful, systematic examination of different or complex elements, facts, evidences, and their inter-relationship in order to derive information about the whole system or situation.
Analysis
What are the four steps in POA?
Process
Observing
Inference
Analysis
The question “What is the task?” provides information about:
a. Process
b. Content
c. Interaction
d. None of the above
b. Content
When you ask how groups affect each other, you are looking at:
a. Process
b. Content
c. Interaction
d. None of the above
c. Interaction
What kind of group behavior results in task accomplishment and healthy relationships?
Functional
These are patterns of behavior that are adapted based on expectations about the functions of position.
Roles
It pertains to beliefs conceding the responsibilities and requirements of a particular role.
Role expectations
It refers to the sense of uncertainty over the requirements of a particular role.
Role ambiguity
It results when the expectations associated with one role interfere with the expectations concerning another role.
Role conflict
It refers to the process by which group members learn to perform various roles.
Role differentiation
Roles can be classified according to:
Task roles
Group building and maintenance roles
Individual roles
When you measure the quality of output and its consistency with the goal, you are measuring group ___________.
Performance
A basic group process that is based on reciprocity and task interdependence.
Cooperation
When individuals in groups exert less effort than when working alone, they exhibit:
Social loafing
All of the following solves the problem of social loafing except: A. Decrease evaluation apprehension B. Enhance attraction to the task C. Ensure attraction to the tea. D. None of the above
A. Decrease evaluation apprehension
It is the degree of attraction or closeness among group members.
Cohesiveness
It is the process of adherence to group norms.
Conformity
When group members are pitted against one another to achieve individual goal, there is ______________.
Competition
When the group has a shared belief in their ability to engage in actions that will produce desired outcome, it has:
Efficacy
It refers to any behavior by a person or a group intended to inhibit the attainment of goals by another person or group.
Conflict
It is a natural disagreement resulting from individuals or groups that differ in attitudes, beliefs, values or needs.
Conflict
A conflict that resides within yourself is called:
Intrapersonal conflict
When you quarrel with a friend, what type of conflict is manifested?
Interpersonal conflict
When two groups quarrel, what conflict is present?
Inter-group conflict
When China bullies the PH, what conflict is present?
Social conflict
True or False: Conflict is only expressed overtly.
False. Covertly and overtly
Which of the following is not a potential cause of conflict? A. Reward structures B. Difference in perception C. Work interdependence D. Status congruity
D. Status congruity
What constitutes the continuum of conflict management?
Avoid, delay, confront
Body language can be used as a _________ manifestation of conflict.
Behavioral
War is a __________ manifestation of conflict.
Societal
Avoidance is a _____________ manifestation of conflict.
Relational
True or False: Conflict resolution requires both objective and subjective awareness.
True
What conflict handling style is useful when it is valuable to withdraw or when you have little ability to affect the decision?
Avoiding
A conflict handling style that is high in terms of cooperation but low in assertiveness.
Accomodation
Giving up influence and accepting the influence of others describes what conflict management style?
Accomodating
Low cooperation and low assertiveness results in what kind of conflict management style?
Avoiding
When is accommodating not a useful conflict handling style?
A. When needs of others are more important
B. When the decision is minor to you but important to others
C. When commitment of others is not a key factor
D. When there is a need to repair damaged relationships
C. When the commitment of others is not a key factor
Low cooperation and high assertiveness results in what conflict management style?
Competing/Controlling
When stakes are high and you know you are right, it is useful to use what conflict handling style?
Competing/Controlling
When parties negotiate a middle ground, they use what conflict management style?
Compromising
In what situation is compromising the best solution?
A. When the decision is minor to you but important to others
B. When splitting the difference makes most sense
C. During emergency situations
D. A and B
B. When splitting the difference makes most sense
When cooperation and assertiveness are both high, what conflict handling style would result?
Collaborating
What is the best conflict management style to use when issues are too important to compromise and the commitment of others and consensus are key to success?
Collaborating
