13 Stakeholder Management Flashcards
What is project stakeholder management?
Processes required:
- to identify the people, groups or organisations that could impact or be impacted by the project
- to analyse stakeholder expectations and their impact on the project
- to develop appropriate management strategies for effectively engaging stakeholders in project decision and execution.
What are the processes of 13. project stakeholder management?
- 1 Identify Stakeholders
- 2 Plan Stakeholder Engagements
- 3 Manage Stakeholder Engagement
- 4 Monitor Stakeholder Engagement
What is the process of 13.1 IDENTIFY STAKEHOLDERS?
The IDENTIFY STAKEHOLDER process is the process of identifying project stakeholders regularly and analysing and documenting relevant information regarding their interests, involvement, interdependencies, influence and potential impact on project success.
When does 13.1 Identify Stakeholder process start?
- 1st time in the project either prior or at the same time the project charter is developed and approved
- repeated as needed but should be performed at the start of each phase and when a significant change in the project or organisation occurs
What are the inputs to the 13.1 IDENTIFY STAKEHOLDERS process?
- 1.1.1 Project charter
- 1.1.2 Business Documents
- Business case
- Benefits management plan
- 1.1.3 Project Management Plan
- Communications management plan
- Stakeholder engagement plan
- 1.1.4 Project documents
- Change log
- Issue log
- Requirements documentations
- 1.1.5 Agreements
- 1.1.6 Enterprise Environmental Factors
- 1.1.7 Organisational process assets
What are the tools and techniques of 13. Identify Stakeholders?
- 1.2.1 Expert Judgment
- 1.2.2 Data Gathering
- Questionnaires and surveys
- Brainstorming
- Brainstorming
- Brain writing -refinement of brainstorming allows individuals time to consider questions individually before the group creativity session
- 1.2.3 Data Analysis
- Stakeholder Analysis (stakes: interest, rights, ownership, knowledge, contribution)
- Document Analysis
- 1.2.4 Data representations
- Stakeholder mapping/ representation
- 1.2.5 Meetings
What are the Stakeholder mapping/representation techniques used in Identify Stakeholders process?
Stakeholder mapping and representations is a method of categorising stakeholders that will assist the team in building relationships with the identified stakeholders:
- power/interest grid or power/influence grid, or impact/influence grid (small projects with simple relationships with stakeholders)
- stakeholder cube (multi-dimensional depiction of stakeholder community
- salience model (classes of stakeholders based on power, urgency and legitimacy)
- directions of influence
- prioritizations (large number of stakeholders, stakeholders change frequently, relationships are complex
What are the outputs of Identify Stakeholders process?
- Stakeholder register (main output)
- Identification information
- Assessment information
- Stakeholder classification - Change requests
- Project management plan updates
- Requirements management plan
- Communications management plan
- Risk management plan
- Stakeholder engagement plan - Project document updates
- Assumption log
- Issue log
- Risk register
What is 13.2 Plan Stakeholder Engagement process?
The process of developing approaches to involve project stakeholders based on their needs, expectations, interests and potential impact on the project.
- provides an actionable plan to interact effectively with stakeholders
- updated regularly to reflect changes to the stakeholder community
What are trigger situations to update stakeholder engagement plan?
- When it is a start of a new phase of the project
- When there are changes to the organization structure or within the industry
- When new individuals or groups become stakeholders, current stakeholders are no longer part of the stakeholder community or the importance of particular stakeholders to project’s success changes
- When outputs of other project process areas such as change management, risk management or issue management require a review of stakeholder engagement strategies
What are the inputs to Plan Stakeholder Engagement?
- Project Charter
- Project management plan components:
- Resource Management plan
- Communications management plan
- Risk management plan
- Project documents
- Assumption log
- Change log
- Issue log
- Project schedule
- Risk register
- Stakeholder register
- Agreements
- Enterprise environmental factors
- Organisational process assets
Why are the following inputs to Plan Stakeholder Engagement process:
- Resource Management plan
- Communications management plan
- Risk management plan
- Resource management plan may contain information regarding roles and responsibilities of the team and other stakeholders listed in the stakeholder register
- Communications management plan the communication strategies and their implementation plans are both inputs to and recipients of, information from process in Project Stakeholder Management
- Risk management plan - may contain risk thresholds or risk attitudes that can assist in the selection of the optimal engagement strategy mix
What are the tools and techniques used in the Plan Stakeholder Engagement process?
- Expert judgment
- Data gathering i.e. benchmark
- Data analysis
- Assumption and constraint analysis to tailor appropriate strategies
- Root cause analysis - underlying reasons for the level of support of project stakeholders in order to select appropriate strategy to improve their level of engagement
- Decision making i.e. prioritization/ ranking
- Data representation
- mind mapping visually organize stakeholders information, their relationship with each other and the organization
- stakeholder engagement assessment matrix (unaware, resistant, neutral, supportive and leading) objective is to see gap from “c”urrent engagement to “d”esired engagement
- Meetings (used to discuss and analyze the input data of the stakeholder engagement planning and to develop a sound stakeholder engagement plan)
What is the output of Plan Stakeholder Engagement process?
Stakeholder engagement plan identifies the strategies and actions required to promote productive engagement of stakeholder in decision making and execution.
What is the Manage Stakeholder Engagement process?
Manage stakeholder engagement is a process of communicating and working with stakeholders to meet their needs and expectations address issues and foster appropriate stakeholder involvement.
- key benefit is it allows the project manager to increase support and minimize resistance from stakeholders.
