11 training III

Question 1

evaluation of the training

Answer 1

immediate feedback (survey / interviews right after the training)

post-training test (trainee applying learned tasks)

post training appraisals (conduced by immediate supervisors of trainees)

Question 2

coach vs. mentor

Answer 2

coaching is about developing a person’s skills & knowledge os that their job performance improves. usually for short period & focuses on specific goals & skills

mentor: guide who can help to find the right direction & who can help to develop solution to career issue

Question 3

Characteristics - supervisor

Answer 3

goal commitment
performance now
organization needs
extrinsic feedback

Question 4

Characteristics - mentor

Answer 4

relationship commitment
future performance
individual needs
intrinsic feedback

Question 5

benefits - coaching

Answer 5

productivity quality 
costumers service 
reduced complains 
cost reduction
profit
revenue 
employee turnover

Question 6

benefits - mentoring

Answer 6

employee retention

employee performance

Question 7

stress - causes

Answer 7

life event (divorce, death of someone, birth of a child)

daily events (traffic, working overtime, deathless)

environmental stressors (pollution, rather extremes, noise)

physical stressors (unsatisfied physical needs, hunger or fatigue)

Question 8

stress and personality

Answer 8

type A: people who have a chronic sense of urgency & an excessive competitive drive

type B: people who are relaxed & easy going & accept change easy

Question 9

causes of stress at work

Answer 9

environmental (noise, overcrowding, open plan office)

contractual (low pay, excessive overtime)

job design (boring work / to much work, lack of job control)

relationship (poor relation with colleagues, lack of communication)
–> loos of self esteem & lack of control are two very common themes

Question 10

managing stress - individual approaches

Answer 10

• implementing time management
• increase physical exercises
• relaxation training / ritual
• expanding social support network

Question 11

managing stress - organizational approaches

Answer 11

• improved personell selection & job placement
• training (work life balance)
• realistic goal settings
• redesigning of job
• increase employee involvement
• improved organizational communication
• establishment of corporate weakness program