1 Introduction

Question 1

Organizational Psychology

what is?

Answer 1

The science of people at work

specialist area that applies psychological knowledge and skills to the workplace, with the aim of improving organizational effectiveness and the quality of work life

Question 2

Needs

Answer 2

lack of something required or desired

needs motivate us to act

Question 3

Maslow Pyramide

Answer 3

self actualization

Status, esteem (feeling important, appreciation)

Belonging, social activity (need to have relations)

Safety, security

Basic physiological needs

Question 4

goal of psychology

Answer 4

Describe
understand / explain
predict & control
- behavior

Question 5

Dove può nascere un conflitto

Answer 5

malinteso
canale sbagliato
differenze culturali

Question 6

Taylor - Main principles !

Answer 6

• Division of process into denied tasks which were analyzed & optimized
• Recruitment & training of employees who fit best for a defined task
• strict separation of Head and manual labor. Management responsible for planning & monitoring of tasks. manual labor do practical realization
• agreement between employees & employers