1080 Flashcards
therapeutic relationship
interpersonal process between nurse and clients
TNCR
therapeutic nurse-client relationship
components of TNCR
trust, power, respect, empathy, professional intimacy
3 phases of TNCR
orientation, working, resolution
dynamic process that changes over time
preverbal empathy
shifts view to see their world
verbal empathy
reflect to client+ be accurate
sympathy
superficial acknowledgement of suffering
compassion
addressing person’s needs
orientation phase
initial interaction>getting to know each other
making boundaries
develop rapport
get info
working phase
work with client to reach goal
identification: client identifies problem + goals
exploitation: client uses service to reach goals
client gains independence
resolution phase
termination of relationship
client develops independence and goals have been met
core dimensions of helping and listening
Responsive and action
responsive dimension
trust and open, respect, genuineness, concreteness and empathy
action dimensions
finds obstacles
confrontation, self-disclosure and catharsis
active listening characteristics
unconditional positive regard
self-awareness+ reflection
-verbal and nonverbal communication
-silence
empathy
non verbal communication-active listening
sit at angle
uncross arm/legs
relax
eye contact/not staring
touch
intuition
ask permission before in personal space
open-ended questions
allows client to direct the flow of conversation
closed-ended questions
useful when getting specific info
did you take your meds
focused questions
focusing on an important statement by client prompts than discuss it further
tell me more about…
responding tactics
acceptance, exploring, paraphrase, clarify, restate(use their words), summarized, reflect, offering self, humor, offering hope
avoid in convos
why Q, leading Q, bad timing, false reassurance, negative phrases, vague, jargon, defensiveness
client interview
primary source but not always reliable
objective data
info measured or observed using your 5 senses
subjective data
info reported by someone/client
tanner’s clinical judgement model steps and explain
thinking like a nurse
1. noticing (interprets situation)
2. interpreting
3. responding (action)
4. reflecting (reflection-on-action)
general survey
Appearance + behaviour
Speech
Emotion
Perception (delusional and hallucinations)
Thought process (how they express themselves)
Insight (does client understand)
Cognition (can they think and concentrate)
phases of interview process
pre-interactive, orientation, working, termination
pre-interactive phase of interview process
-review patient info and validate it
-environment
-self-reflect
privacy
limit access to a person, person’s body conversations and bodily function
info privacy
clients right to control how their personal health info (PHI) is collected and disclosed
confidentiality
ethical and legal obligation to keep someone’s personal info private
exceptions to privacy and confidentiality
disclosures to…
other working in healthcare
public health authorities
family
legal reasons
breach of privacy and confidentiality
client’s PHI is disclosed to 3rd part without consent
orientation phase of interview process
1) introduce yourself (name +credentials)
2)verify client (name birthday)
3) explain purpose of encounter
4) discuss privacy and confidentiality
5)obtain consent