105.01C Alternative Dispute Resolution Process

Question 0

To be effective, option one of the alternative Dispute Resolution process should be accessed early with the goal to ________.

Answer 0

Restore effective workplace relationships

Question 1

Normally conflicts that occur at work are resolved through what three (3) ways?

Answer 1

1. Individual initiative.
2. Peer Pressure
3. Supervisory intervention

Question 2

Who can initiate option one (1)?

Answer 2

Anyone in the workgroup affected by the problem

Question 3

In option two (2), the mediator’s most valued attribute is ________.

Answer 3

Neutrality

Question 4

Mediators can be selected from within the department or a professional mediator can be used. The decision on whether to use an internal or external mediator is up to whom?

Answer 4

Parties involved in the dispute

Question 5

Who can arrange for mediation services?

Answer 5

Personnel section or your union representative

Question 6

The options listed in the alternative dispute resolution process procedure are alternatives to filing a formal complaint and should be considered when?

Answer 6

In the early stages of the problem

Question 7

What may supervisors initiate as a first step in handling a formal complaint?

Answer 7

Alternative Dispute Resolution Process

Question 8

What is the role of the mediator in option two (2)?

Answer 8

1. Improve communications
2. Clear up misunderstandings.
3. Recognize differences in perception and facilitate the exchange of information.

Question 9

An alternative resolution process can shift the intervention focused to problem-solving and resolution that involves who?

Answer 9

Only those directly involved

Question 10

This M.P. provides how many non-traditional options that are available to department members?

Answer 10

Two (2)

Question 11

Option one (1) recognizes and endorses the tradition of handling differences how?

Answer 11

Informally, at the level which they occur in the organization

Question 12

The goal of option one should be what?

Answer 12

To restore effective workplace relationships

Question 13

Option one (1) can be used as a tool to proactively address workplace conflicts by creating this type of an agreement

Answer 13

Win, win agreements

Question 14

Option two makes what available to bring the parties toward a successful resolution of the problem?

Answer 14

Assisted mediation

Question 15

Option two (2) will select mediators from where?

Answer 15

1. With in the department

2. Professional mediator

Question 16

The process is not intended to discourage what?

Answer 16

Any department members from filing a formal complaint