10 Flashcards

1
Q

Marketing strategy – Promotion

AWAY FROM THE POINT OF SALE- list

A

W A S P S S W E a R

Websites Smartpones Apps

Advertising Wine Tourism

Sponsorship Events and Festivals

Public relations Reviews and Awards

Social Media

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2
Q

Marketing strategy – Promotion

AWAY FROM THE POINT OF SALE- goal of Advertising?

A

well designed can be very powerful tool for promoting a product

  • attractive to potentially a large, varied group of consumers
  • successful can remain in consumer’s mind for long time
  • global adverts can be translated into other languages
  • check cultural differences don’t cause the message to be lost
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3
Q

Marketing strategy – Promotion -AWAY FROM THE POINT OF SALE

Advertising campaigns are conducted through what channels?

A

Television/ Cinema—powerful, large reach, expensive, product placement in program/ film

Radio—slightly less effective than TV, slightly less $ too, -lacks image which make less memorable

Press Advertising—striking full page, designed to promote brand image, text helpful for story… -newspaper & mag to reach largest / specialty mag for target

Online—social media, website, YouTube

Billboards- found on roadside- picture must be memorable can read it long as pass by, if at railway stations then can be more detailed

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4
Q

Marketing strategy –Promotion -AWAY FROM THE POINT OF SALE

Potential advertising issues?

A

-translating message into different language -lost or offensive

  • change add for different audience
  • laws may restrict ad in some countries due to health concerns

Total prohibition in UAE, Qatar

Very strict controls in Lio Evin France

Laws against promoting to younger people - can add below minimum drinking age

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5
Q

Marketing strategy – Promotion

AWAY FROM THE POINT OF SALE- Sponsorship

A

Sporting events and cultural events are supported financially

  • French Champagne house Carbon – Formula One Podium
  • could be inform of logo on billboards, or clothing
  • Exclusive rights to be served in the bar/ hospitality venue
  • TV ad, logo appears beginning / end of sponsored programing
  • treated as form or ad therefore subject to legal restrictions
  • can be controversial in sporting areas intended to promote health and well being
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6
Q

Marketing strategy – Promotion -AWAY FROM THE POINT OF SALE

Website are able to do what?

A
  • Wide range of promotional possibilities
  • communicate with large # people
  • give great deal of info about business,
  • tells story which is enhanced with pictures, video, and food pairing suggestions
  • inviting for customers when it is easy to navigate
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7
Q

Marketing strategy – Promotion -AWAY FROM THE POINT OF SALE

From the retail/ restaurant’s perspective, what characteristics are included on a website to make it effective?

A

-easy for customers to navigate

  • display brand imaging & must be consistent w/ over marketing strategy
  • cost of having an IT expert, but able to recoup some of the costs by selling advertising space on site

-search engine optimization

-need to ask visitor is of legal drinking age in their country of residence

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8
Q

Marketing strategy – Promotion -AWAY FROM THE POINT OF SALE

Social Media- how is it used on the retail/ restaurant side?

A

Make it possible to have a dialogue with consumers vs. to consumers

  • younger customer’s communication
  • used to share adverts, positive reviews, other promotions
  • studies suggest that non-promotional activity is equally important
  • use account to share news, articles, photos, and videos
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9
Q

Marketing strategy – Promotion -AWAY FROM THE POINT OF SALE

Social Media- how it is used on the customer side?

A
  • customers share experiences- reviews, tasting notes
  • recent statistics show younger people are turning away from Facebook & Twitter to more visual media like YouTube & Instagram
  • Co need to manage social media presence frequently and carefully and react to any negative content in a positive way.
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10
Q

Marketing strategy – Promotion

AWAY FROM THE POINT OF SALE- Smartphone apps

A

Allows user to find, read about and comment on individual wines

  • intended for high involvement consumers who want to read reviews from other enthusiasts or professionals
  • opportunities for free publicity
  • other apps tell consumer where to find a wine, store pays a commission to the app operator if consumer clicks through to buy the wine
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11
Q

Marketing strategy – Promotion -AWAY FROM THE POINT OF SALE

Wine Tourism -what is the experience customer are looking for?

A

Particularly beneficial for new producers & those in growing wine regions -opportunity to engage with public

-tasting rooms, vineyard and winery tours, visitor centers, café, restaurants, accommodations, weddings, event spaces

  • either at winery or contract with tour co, restaurants, hotels near by -wine trails link producers
  • tour of day to day operations of vineyard / winery
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12
Q

Marketing strategy – Promotion - AWAY FROM THE POINT OF SALE

Disadvantages of wine tourism from the winery’s view

A
  • expensive to build infostructure and staff to manage tourist
  • tourists in the way of daily operations
  • winery may not have the staff to deal with large number of tourists
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13
Q

Marketing strategy – Promotion - AWAY FROM THE POINT OF SALE

High involvement wine tourists engagement?

A

Likely to travel to wine regions to visit wineries & sample local foods

  • widen their knowledge,
  • enjoy tours of vineyards & wineries
  • opportunity to talk to people involved in production wine
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14
Q

Marketing strategy – Promotion - AWAY FROM THE POINT OF SALE

Low involvement wine tourist engagement?

A

-visit a winery because it is in the region, they are visiting

Eg. Visit to Barcelona then might also take a trip to a Cava producer

-happy for a brief tour or simply a tasting

-even these tourists make purchases and can recommend wines to others

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15
Q

Marketing strategy – Promotion

AWAY FROM THE POINT OF SALE- Events & Festivals

Advantage?

A

____ bring together produces from a region

  • consumer can taste a variety of producers w/out travel
  • likely to attract high involvement consumers & broader range
  • usually include local foods & entertainment
  • benefits of making sales & winning new customers
  • Cost for staff, samples, preparing the stand, props, seating
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16
Q

Marketing strategy – Promotion

AWAY FROM THE POINT OF SALE- Events & Festivals

Disadvantages?

A

There are a lot of other producers represented so there is competition for visitor attention.

Need to be distinct - eg food pairing, a more formal tasting specific range of wines or run by winemaker vs. just staff

Producers are competing for visitors.

-consumer may have the perspective of right to drink (rather than taste) w/ regrettable results.

-vouchers to taste handed by staff.

17
Q

Marketing strategy – Promotion

AWAY FROM THE POINT OF SALE- Reviews and awards

A

Producer may target particular critics and send them samples

  • send samples to wine competitions Decanter World Wine Awards or International Wine Challenge
  • if medal - then possible to put stickers on bottles for point of sales
  • this can influence purchase decision especially amongst lower involvement & less knowledgeable consumers
18
Q

Marketing strategy – Promotion -AWAY FROM THE POINT OF SALE

Aim of Public Relations?

A

Aim of ____ is to give the business the most favorable image possible in the mind of the consumer

Activities include:

-representatives of co attending public events

-press releases

-newsletters

-social media

-brand ambassador

19
Q

Marketing strategy – Promotion -AWAY FROM THE POINT OF SALE

Public Relations’ Brand ambassador

A

Often a full-time employee

Has excellent brand knowledge, social and presentation skills

Shares the values & image of the products

0ften is featured in advertising campaigns

20
Q

Implementing and monitoring the marketing strategy

A

strategy needs to be under constant review for working as intended

  • success measured in sales, profits, number of hits on website
  • co should consider, at intervals, if changes to strategy need to be made
21
Q

Ways marketing strategy can be measured?

A

asking customer directly for feedback individually or in focus groups

More complex includes eye-tracking analysis

  • see how consumers look at websites/ layouts, adverts and virtual
  • estimates the % specific communication will transmitted throughout social network
22
Q

Marketing options?

A

Large companies with global presence may have teams in all their markets to ensure they fully understanding of the market & identify new trends

Smaller co may be able to afford outsourcing marketing functions and may do the work themselves

  • one person’s role or part of a role
  • hopefully this person has marketing knowledge
23
Q

Marketing options – industry organizations

A

Producers can be members of an ______

Eg: Consorzio in Italy or VDP in Germany

Generic trade body – Eg Wines of Australia or Wines of South Africa

Informal Trade group: VIGNO Vignadores de Carignan in Chile

  • aims of these orgs to help promote members’ produces
  • may have marketing team
  • group’s combine knowledge & experience benefit together
  • increase exposure as a larger portfolio of wines