1. User Needs & Interviews

Question 1

What are the most frequently used methods?

Answer 1

Interviews, Meetings, Low-fi prototyping/wireframes, Workshops.

Question 2

Different types of interviews used to gain understanding

Answer 2

Interviews, Meetings, Field studies, Workshops

Question 3

Five step process of running an interview

Answer 3

1. Introduction 2. Warm-up session 3. Main session 4. A cool-off period 5. Closing session

Question 4

Keep in mind during Main sessions

Answer 4

Avoid using yes or no questions (closed questions), avoid long questions, split up sentences for easier understanding, use language the interviewee understands, avoid asking leading questions.

Question 5

Keep in mind during Closing sessions

Answer 5

Ask if the interviewee has something to add, summarise what you learned, ask for the interviewees opinion on the issues, thank the participant

Question 6

What is an interview guide?

Answer 6

Important for conducting an interview, contains for example questions to ask and instruction text.

Question 7

Where to conduct the interview?

Answer 7

In the environment where the system will be used, where the interviewee feels safe

Question 8

Types of data recording

Answer 8

Written notes, recorded audio, recorded video, photos. These can be combined.

Question 9

Who to interview?

Answer 9

Current or potential users of the system, stakeholders

Question 10

Analysing and describing results

Answer 10

Summarise the background, summarise the results