1. Introduction to OB

Question 1

Classical View of OB

Answer 1

focuses on non-human factors (system), following “optimal system” leads to optimal performance.

Employees are not self-motivated, unable to devise effective strategies to attain goals, their minds are a Blackbox that mangers cannot unveil

Question 2

Scientific Management

Answer 2

System is important for companies, Human = Machine

Question 3

Bureaucracy

Answer 3

Means of rationally managing complex organisations

Question 4

Human relations view of OB

Answer 4

not just the design of work that matters, but also psychological factors at work

Employee’s’ psychology is another important predictor of work performance, their minds should be subject of academic research

Question 5

Hawthorn Experiment

Answer 5

workers responded favourably to special attention they received

Question 6

Contingency View

Answer 6

importance of both classical view and human relation view, no “best way” that applies to all situations, depends on the situation