1. Explain the troubleshooting methodology

Question 1

1. Identify the problem

Question 2

2. Establish a theory of probable cause (question the obvious)

Question 3

3. Test the theory to determine the cause

Question 4

4. Establish a plan of action to resolve the problem and implement the solution

Question 5

5. Verify full system functionality and, if applicable, implement preventive measures

Question 6

6. Document findings/lessons learned, actions, and outcomes