IT Concepts and Terminology Flashcards
Which of the following is the smallest unit of data transfer speed?
Kilobits per second (Kbps)
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What can cause a network’s throughput to slow down?
Retransmissions due to errors
Why might your actual internet speed be different from what your ISP advertises?
Because of network congestion and other factors
If your theory is not confirmed, what is the next step?
Come up with a new idea
How can the method of starting at one end of the system help?
It ensures a systematic and thorough check of all components
Which is the next step after you confirm the functionality is restored?
Put in preventative measures if needed
What is the purpose of having the user perform their typical tasks after a fix?
To make sure the system is working properly
Why is it important to back up important data before implementing a fix?
To avoid losing data
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Which type of file is most likely to be measured in gigabytes (GB)?
Video Files
What counting system do humans most commonly use?
Decimal
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What is one benefit of providing detailed documentation?
It helps if the problem comes back months later.
How many bytes are in a kilobyte (KB)?
1024
How many potential values can a single bit store?
2
What does bandwidth refer to in networking?
The highest amount of data a network can handle at once
How do computers use binary to represent information?
By using combinations of only two values: 0 and 1
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What is used to measure modern processors?
GHz
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What is the first step in troubleshooting a network problem?
Using a standard operating procedure (SOP)
What should you write down after replicating the problem?
All important symptoms and error messages
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Which numbering system is used to represent file permissions in Linux?
Octal
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Which of the following hexadecimal digits represents the decimal number 15?
F
Which of the following BEST represents the order of the computing cycle?
Input, process, storage, and output
In modern smartphones, what input device allows you to interact with the device using your fingers?
Touchscreen
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What does Question the Obvious mean?
Check for easy and common issues first
Which is the next step if the implementation fails to resolve the issue?
Escalate the issue to a more experienced technician