08-01 Employee & Family Assistance Program (EFAP)

Question 1

The provider for EFAP Services for member of the Toronto Police is _________

a) Homewood Health

b) Telus Health

c) Shepell

d) Greenshield

Answer 1

b) Telus Health

Question 2

The cost of EFAP services is

a) deductive from a members service pay

b) is covered under benefits

c) is borne by the Toronto Police Association

d) is borne by the Service

Answer 2

d) is borne from the Service

Question 3

There are NO exceptions where EFAP client information, including participation in the program can be released without the expressed written consent of the client

True or False

Answer 3

False, the exception is legal and ethical requirements, that being, the duty to protect and the duty to warn

Question 4

The EFAP will only breach client confidentiality when required by law and any records require

a) consent of the client to release them

b) authorized by the head of the EFAP to release them

c) a subpoena by a court of law

d) none of the above

Answer 4

c) a subpoena by a court of law

Question 5

When a supervisor becomes aware of a member who requests the assistance of EFAP for a problem shall

a) make the call for them

b) send the member home

c) permit the member the opportunity to call depending on operational requirements

d) advise them to call within the next 24 hours

Answer 5

c) permit the member the opportunity to call depending on operational requirements