07.03 Pronunciation Flashcards
v: (of bells) to make a clear ringing sound
to chime /tʃaɪm/
- In the square the church bells chimed.
- I was woken up by the chimes of the cathedral bells.
- the amount of business that a company does in a period of time:
- the rate at which employees leave a company and are replaced by new people
turnover
- high turnover: * Large supermarkets have high turnovers (= their goods sell very quickly).
annual turnover: * The business has an annual turnover of £50,000. - The large number of temporary contracts resulted in a high turnover of staff.
- customer turnover (is leaving)
- employee turnover
- staff/ student turnover
Phrase is used to indicate a preference for one thing over another or to contrast two options.
rather than
- most people choose to work from home rather then in an office
- Rather than complainiING, try to find a solution.
- I’ll have tea rather than coffee.
the continued use, existence, or possession of something or someone
retention /rɪˈten.ʃən/
to retain
- customer retention
- The retention of old technology has slowed the company’s growth.
(adj)
1. away from or at a distance from the coast
2. (of companies and banks) based in a different country with different tax rules that cost less money
offshore (adj) /ˌɒfˈʃɔːr/
- an offshore breeze
* An offshore oil rig is a large structure used to extract oil and gas from beneath the ocean floor - offshore oil rig
* offshore banking/funds
designing smth for specific people
Phrase refers to a method or strategy that is specifically designed to suit a particular situation, individual, or need. It is customized rather than generalized.
a tailored approach
- Our company takes a tailored approach to customer service, ensuring each client receives personalized support.
- The teacher used a tailored approach to help students with different learning styles.
enthusiasm for doing something
motivation
- He’s a bright enough student - he just lacks motivation.
communication problems caused by not speaking the same language
language barriers
- While traveling in Japan, I faced language barriers because I didn’t speak Japanese.
way of thinking
mindset
- Having a positive mindset helps people overcome challenges and stay motivated.
A phrase refers to a situation where someone fails to take advantage of a chance that could have led to success, benefit, or improvement.
missed opportunity
- Not applying for that dream job was a missed opportunity.
understand and deal with
means to interact, connect, or become involved with them, often in a meaningful or active way. This phrase can be used in various contexts, such as communication, business, learning, or social interactions.
engage with
- The teacher encouraged students to engage with the topic by asking questions and sharing their opinions.
- Reading books helps children engage with new ideas and expand their knowledge.
- He finds it difficult to engage with new people at parties.
The term refers to the degree or extent to which people are happy or content with a product, service, experience, or situation
Satisfaction levels
- Employee satisfaction levels have increased since the company introduced flexible working hours.
The term refers to customers who return to buy a product or use a service multiple times. It is a key indicator of customer loyalty and satisfaction, often essential for long-term business success.
Repeat Business
- The store offers discounts to loyal customers to encourage repeat business.
pre-written or pre-planned replies or messages, often used in customer service
scripted responses
- The chatbot provided scripted responses to frequently asked questions, such as store hours and return policies.
someone who holds biased or unfair opinions about certain people, products, or services based on stereotypes, misinformation, or personal biases
prejudiced customer
- The shop assistant had to handle a prejudiced customer who refused to buy from certain brands due to their own biased views.
A phrase refers to a typical or expected experience that most customers or participants will have when interacting with a product, service, or system.
standart experience
- The hotel offers a standard experience that includes check-in assistance, a clean room, and complimentary breakfast for all guests.
The phrase refers to employees who lack the necessary knowledge, skills, or experience to effectively assist customers.
poorly trained customer service staff
- After speaking with the poorly trained customer service staff, I had to call back multiple times because they gave me incorrect instructions on how to fix my issue.
- a long, sad sound made by a dog or wolf
- to make a loud sound, usually to express pain, sadness, or another strong emotion
- In the silence of the night, a lone wolf howled.
- howl with: * An injured dog lay in the middle of the road, howling with pain.
-howl with laughter: * We were howling with laughter.
- howl someone/something down (figurative): * The opposition howled down the government’s proposal (= shouted loudly to express disapproval).
the lower part of your face that moves when you open your mouth
jaw /dʒɔː/
- a broken jaw
- punch on: * He gave me a punch ON the jaw.
- He has a strong/square jaw.
- upper/lower jaw
to turn around in circles
whirl /wɜːl/
- She saw a mass of bodies whirling AROUND on the dance floor.
The phrase is a polite or friendly expression used to offer someone the freedom to take or do something without waiting for permission. It can be used in various contexts, especially when offering food, drink, or allowing someone to assist themselves in a situation.
Help yourself!
- There’s cake on the table. Help yourself!
- Help yourself to some snacks while I finish setting up!
describes a person who becomes angry easily or has a tendency to lose their temper quickly.
Quick-tempered
- The manager is known for being quick-tempered; if the team misses a deadline, he’ll shout at everyone.
describes a person who has a tendency to become angry quickly and strongly. It’s similar to quick-tempered, but person’s anger may also be more intense and passionate.
Hot-tempered
- He’s hot-tempered, so we try to avoid discussing sensitive topics around him.
- to make a bad situation worse.
- to annoy someone
aggravate /ˈæɡ.rə.veɪt/
- Attempts to restrict parking in the city centre have further aggravated the problem of traffic congestion.
- Stop aggravating me, will you!
The phrase refers to sticking to a predetermined plan, set of instructions, or a prescribed way of doing something, especially when interacting with others.
Follow the Script
- The customer service representative was told to follow the script, so she kept repeating the same lines without addressing my actual concern.
The phrase means to improvise or speak without preparation.
Don’t Ad-lib
- The director told the actors, ‘Don’t ad-lib during the scene; stick to the script.
The phrase means to follow the rules, instructions, or established procedures exactly as they are written, without making changes or taking shortcuts.
Go by the Book
- The teacher told us to go by the book during the exam, meaning we could only use the materials provided and not ask for extra help
The phtase means something is easy, straightforward, or free of problems or complications.
No Hassle
- I’ll take care of the paperwork for you – no hassle!
- It’s a no-hassle way to get your groceries delivered right to your door.
A term refers to a method or procedure that is rigid, repetitive, and follows a set pattern or formula.
A Formulaic /ˌfɔː.mjəˈleɪ.ɪk/ Approach
- The manager adopted a formulaic approach to handling customer complaints, following the same steps every time without thinking about the specific situation.
The phrase means a solution, product, or approach that is intended to be suitable for everyone, regardless of individual differences.
one-size-fits-all
- This hat is one size fits all, so it should fit most people comfortably.
The phrase means to stop or discontinue a service that you had previously subscribed to or were receiving.
Cancel a Service
- I decided to cancel my subscription to the streaming service because I wasn’t using it enough
The term refers to a person, group, or organization that is not directly involved in a situation but is often involved in some way or has an interest in the outcome.
A Third Party
- The company hired a third party to handle their customer service complaints.
