X100.3 Flashcards
_____________ Represents why an organization does what It does.
Culture
What is the term used to describe when subordinates conform to a specific requirement or demand?
Compliance
What is the term to describe the capacity to influence others?
Power
What kind of power is related to particular office or rank in a formal organization?
Positional power
_______ is the application of Power.
Influence
___ ___ is the ability or skill to identify, assess, manage, and control the emotions of one’s self of others and of groups.
Emotional Intelligence
_____________ consists of collective perceptions of the work environment formed by members of the
group based on actions, polices, and procedures of the leadership.
Climate
______ initiatives typically degrade an organization’s climate, at least in the short run, until
members perceive some level of success.
Change
What are the three components of the ethical triangle?
Consequences
Virtue
Principles
What are the three types of positional power? (RIC)
Reward, Information, Coercive
What are the two types of personal power?
Referent, expert
The process of influencing people by providing purpose, direction and motivation to accomplish and improve the organization?
Leadership
What are the three influencing techniques? (HSR)
Hard, soft, rational
___ ___ defines the ability to control emotions and manage behavior even under stress.
Self management
___ ___ is the sensing of emotions, perspectives and needs in others, both individually and organizationally.
Self awareness