Written Component Flashcards
Video 1: Simon Snek
Discussed his experience at the Starbucks in the Four Seasons in Las Vegas
Noah was the Barista
Video 1 Question: What do we need to do to shape our culture
Answers from class:
Leadership is a lifestyle
- You need to be able to be yourself and show vulnerability
- It is all about what you bring to the job
- Teams need to work together as feeling safe with those who you work with will lead to much higher productivity
Managers are the tool to lead culture
- They must lead through example through
- They need to be passionate and driven and truly believe in the the organization
- Intrinsic motivation is missive as employees and managers both need to derive personal pleasure from their work
- Managers need to understand their employees on a personal level (take the time to really know them)
- Managers must care about employees
Video 2 Question: How do we create an environment where people work their natural best?
Video 2: Small steps lead to Giant Leaps
Any new situation makes you either confront, complain, or conform.
Confront: rejecting the cultures value and sticking with the idea yours are the best
Complain: Oppose the value and complain about the new ways and difference in culture
Conform: Adopt the cultures ways to truly benefit
We all see the world through cultural glasses
We can all benefit from diversity.
Video 3 Question: How do we leverage strengths
How do we find employee strengths and honour differences
This video was with the 7 year old boy who worse two different socks and two different shoes
He was best friends with Steven who was an autistic individual who calls them everyday
The premise for employees is that you need an environment that fosters individuals uniqueness and individuality
Ideally the work culture should allow creativity, uniqueness, and the ability for those who wish to, stand out!
This boils down to the how do we value difference or weirdness in the company
Margaret Heffren: Between the bricks
It is about the mortar and not the bricks!
Examples of job specifications
Excellent listening skills.
A willingness to problem solve.
Strong verbal & written communication skills.
Resilience - being able to handle complaints from customers.
The ability to work as part of a team.
Be self-driven & pro-active.
A statement containing education, experince training judgement physical effort physical skills
Example of job description
A statement containing: Job title location job summary duties logistics, tools, and equipment Hazards Working conditions
