Chapter 1: Strategic Role Of Human Resource Management

Question 1

Human resource management acronym

Answer 1

HRM

Question 2

Human resource management activities

Answer 2

Such as hiring, training, appraising, compensating, and developing employees

Question 3

Organization

Answer 3

A group consisting of people with formally assigned roles who work together to achieve the organizations goals

Question 4

Manager

Answer 4

Someone who is responsible for accomplishing the organizations goals, and who does so by managing the efforts of the organizations people

Question 5

Managing

Answer 5

To perform five basic functions: planning, organizing, staffing, leading, and controlling (PLOCS)

Question 6

Management process

Answer 6

The five basic functions of planning, organizing, staffing, leading, and controlling

Question 7

Human Resources management (HRM)

Answer 7

The management of people in organizations to drive successful organizational performance and achievement of the organizations strategic goals

Question 8

HR professionals are responsible for?

Answer 8

Ensuring that the organization attracts, retains, and engages the diverse talent required to meet operational and performance commitments made to customers and shareholders

Question 9

Hierarchy of goals

Answer 9

Viewed from the top of the firm down to front-line employees

Question 10

Strategic plan

Answer 10

The company’s plan for how it will match its internal strengths and weaknesses with external opportunities and threats in order to maintain a competitive advantage

Think of SWOT

“Where are we now as a business and where do we want to be”

Question 11

Business model

Answer 11

Company’s method for making money in the current business environment

Different from strategic plan - similar but different

Question 12

Strategy

Answer 12

A course of action the company can pursue to achieve its strategic aims

Aka mission, objectives, goals

Question 13

Strategic management

Answer 13

The process of identifying and executing the organizations strategic plan by matching the company’s capabilities with the demands of its environment (etc competitors, customers, suppliers)

Question 14

Human capital

Answer 14

The knowledge, education, training, skills, and expertise of a firms workers

Question 15

Three HR practices have a statistically significant positive impact on important accounting measures of performance, what are they?

Answer 15

Profit sharing
Result-orientated performance appraisals
Employment security

Question 16

High performance HR practices

Answer 16

Comprehensive employee recruitment and selection procedures, incentive-based compensation and performance management systems, and extensive employee involvement and training

Question 17

Brief history of Human Resource Management

Answer 17

Until the later 1800’s, Human Resource Management jobs were part of managers duties

By early 1900’s employees set up the first hiring offices. Known as personal management - they took over hiring and firing from supervisors

New union laws in the 1930’s expanded the role of HR to help employers deal with unions, later laws in the 1970’s and 1980’s made employees more reliant on personnel management

In the 1980’s and 1990’s technological advances resulted in outsourcing much of the operational HR activities

Today, everyone is responsible for HR practices including line managers

Question 18

Outsourcing

Answer 18

Practice of contracting with outside vendors to handle specific business functions on a permanent basis

Question 19

The new HR manager

Answer 19

Must understand strategic planning, marketing, production, and finance

Being social is not everything!

Question 20

Transactional HR teams

Answer 20

Provide specialized support in day to day HR activities (such as changing benefit plans), usually through centralized call centres and outside vendors

Question 21

Corporate HR teams

Answer 21

Assist top management in top level issues such as developing the personnel aspects of the company’s long term strategic plan

Question 22

Embedded HR teams

Answer 22

Have HR generalists (aka relationship managers or HR business partners) assigned to functional departments such as sales and production

Question 23

Centre’s of expertise (COE)

Answer 23

Specialized HR consulting firms within the company

Question 24

Evidence-based Human Resource Management

Answer 24

Use of data, facts, analytics, scientific rigour, critical evaluation, and critically evaluated research/case studies to support Human Resource Management proposals, decisions, practices, and conclusions

Question 25

Actual measurements

Answer 25

Such as how did the trainees like the programs

Question 26

Existing data

Answer 26

Such as what happened to company profits after we installed the training program

Question 27

Research studies

Answer 27

Such as what does the research literature conclude about the best way to ensure that trainees remember what they learn

Question 28

Metrics

Answer 28

Statistics used to measure activities and results

Question 29

Strategic Human Resource Management tools

Answer 29

1) strategy map 2) balanced scorecard 3) digital dashboard

Question 30

Strategy map

Answer 30

Strategic planning tool that shows the “big picture” of how each departments performance contributes to achieving the company’s overall strategic goals

Question 31

Balanced scorecard

Answer 31

Measurement system that translates an organizations strategy into a comprehensive set of performance measures Includes financial measures

Question 32

Managers use special scorecard software to quantify the relationship between:

Answer 32

1) the HR activities (amount of testing, training, etc) 2) the resulting employee behaviours (for instance customer service) 3) the resulting firm wide strategic outcomes and performance (such as customer satisfication and profitability)

Question 33

Digital dashboard

Answer 33

Presents the manager with desktop graphs and charts, a computerized picture of where the company stands on all those metrics from the HR scorecard process

Question 34

Every professional has several characteristics

Answer 34

1) common body of knowledge 2) benchmarked performance standards 3) a representative professional association 4) an external perception as a profession 5) a code of ethics 6) required training credentials for entry and career mobility 7) ongoing need for skill Devlopment 8) a need to ensure professional competence is maintained and put to socially responsible use

Question 35

Cerification

Answer 35

Recognition for having met certain proffeddional standards

Question 36

Those in HR can be professionally certified by

Answer 36

Certified Human Resource Professionals (CHRP) For BC it is CPHR (Chartered Professionals in Human Resources of British Columbia)

Question 37

Most prevalent ethical issue confronting Canadian organizations today pertain to

Answer 37

Security of information, employee and client privacy, environmental issues governance, and conflicts of interest

Question 38

Social responsibility

Answer 38

Company’s approach to balancing its commitments, not only to its investors but also to its employees and customers, other businesses, and the community or communities in which it operates

Question 39

Six major environmental influences on Human Resource Management

Answer 39

1) economic conditions 2) labour market issues 3) technology 4) government 5) globalization 6) environmental concerns

Question 40

Economic conditions

Answer 40

Affect supply and demand for products and services When the economy healthy, people hire more

Question 41

Productivity

Answer 41

The ratio of an organizations output (goods and services) to its inputs (people, capital, energy, and materials)

Question 42

Primary sector

Answer 42

Jobs in agriculture, fishing and trapping, forestry, and mining

Question 43

Secondary sector

Answer 43

Jobs in manufacturing and construction

Question 44

Tertiary or service sector

Answer 44

Jobs in public administration, personnel and business services, finance, trade, public utilities, and transportation/ communications 79% of jobs

Question 45

If a company uses a measurement system that compliments financial measures with operational measures of organizational, business unit, or department success that will drive future performance, then this company is using a system known as the QUIZ QUESTION

Answer 45

balanced scorecard

Question 46

Baby boomers QUIZ QUESTION

Answer 46

were born between 1946 and 1964.

Question 47

Recent research indicates that there is a strong positive relationship between employee engagement and organizational performance indicators, such as sales growth and total shareholder return. QUIZ QUESTION

Answer 47

True

Question 48

The characteristics of the workforce, such as race, gender, and age are known as QUIZ QUESTION

Answer 48

Demographic factors

Question 49

HR responsibilities have shifted from operational to strategic responsibilities, which involve formulating and executing organizational strategy. QUIZ QUESTION

Answer 49

True

Question 50

When orientation, performance appraisal, and employee relations responsibilities were added to the job of personnel managers, this was part of QUIZ QUESTION

Answer 50

the human relations movement.

Question 51

The second phase of the human resources movement arrived in the 1930s with QUIZ QUESTION

Answer 51

minimum wage legislation.

Question 52

Which of the following activities was part of the traditional role of personnel administration in the early 1900s? QUIZ QUESTION

Answer 52

Hiring and firing employees

Question 53

the tertiary sector includes jobs in agriculture, fishing and trapping, forestry, and mining. QUIZ QUESTION

Answer 53

False

Question 54

The practice of contracting with outside vendors to handle specified functions on a permanent basis is known as QUIZ QUESTION

Answer 54

Outsourcing

Question 55

The company's plan for how it will balance its internal strengths and weaknesses with external opportunities and threats to maintain a competitive advantage is known as QUIZ QUESTION

Answer 55

Strategy

Question 56

Which of the phases of the human resources movement included HR professionals serving as subject-matter experts or in-house consultants to line managers offering advice on HR-related matters? QUIZ QUESTION

Answer 56

Phase 4

Question 57

Engaged employees drive desired organizational outcomes by going beyond what is required and understanding and sharing the values and goals of the organization. QUIZ QUESTION

Answer 57

True

Question 58

The tendency of firms to expand their operations around the world is known as QUIZ QUESTION

Answer 58

Globalization

Question 59

The third major phase in personnel management was a direct result of QUIZ QUESTION

Answer 59

the government legislation passed that affected employees' human rights, wages and benefits, working conditions, and health and safety.

Question 60

Minimum wage, overtime pay requirements, and vacation entitlements QUIZ QUESTION

Answer 60

vary from one province/territory to another.

Question 61

The knowledge, education, training, skills, and expertise of a firm's workers are known as QUIZ QUESTION

Answer 61

human capital.

Question 62

According to the textbook, which of the following is now being used more commonly to measure the activities and results of human resources? QUIZ QUESTION

Answer 62

Metrics

Question 63

Technological advances have | QUIZ QUESTION

Answer 63

enabled people to work anywhere and everywhere.

Question 64

The growing integration of the world economy has vastly increased QUIZ QUESTION

Answer 64

the intensity of competition.

Question 65

According to the textbook's definition of human resources management, this field involves QUIZ QUESTION

Answer 65

the management of people in organizations.

Question 66

Which of the following refers to the ratio of an organization's outputs to its inputs? QUIZ QUESTION

Answer 66

Productivity

Question 67

Which of the following is the lowest level (i.e., Level-1) of HR certification currently available? QUIZ QUESTION

Answer 67

DO NOT PICK CHRL

Question 68

You are the Director of Human Resources at a real estate development company based in Toronto. To attract and retain employees born after 1980, which of the following would you emphasize? QUIZ QUESTION

Answer 68

Civic duty

Question 69

Engaged employees drive desired organizational outcomes by going beyond what is required and understanding and sharing the values and goals of the organization. QUIZ QUESTION

Answer 69

True

Question 70

HRM involves formulating and implementing HRM systems that are aligned with the organization's strategy to ensure the workforce has competencies and behaviours required to achieve the organization's strategic objectives. QUIZ QUESTION

Answer 70

True

Question 71

Which of the following is one of the purposes that organizational culture serves? QUIZ QUESTION

Answer 71

Fostering employee loyalty and commitment

Question 72

The fourth phase of HRM is the current phase and suggests that QUIZ QUESTION

Answer 72

all potential managers must be aware of the basics of HR

Question 73

Organizations / companies don't have ideas, only ______ do | QUIZ QUESTION

Answer 73

People

Question 74

If you can deliver a good orientation, people are more likely to stay over _____ longer QUIZ QUESTION

Answer 74

2x

Question 75

What is the profs biggest achievement

Answer 75

A hole in one

Question 76

It is about the _______ and not the _______

Answer 76

Mortar Bricks

Question 77

Why is HR management important to all managers, mistakes managers don't want to make:

Answer 77

- Hire the wrong person for the job, - Experience high turnover - Have employees work below performance expectations - Face discrimination lawsuits - Allow lack of training to undermine effectiveness - Pay unfair salaries relative to peers in the organization - Commit any unfair labour practices

Question 78

Increasing Workforce Diversity

Answer 78

Canada’s workforce is among the most diverse in the world

Question 79

The four minority Groups in Canada | MIDTERM ANSWER

Answer 79

1) members of visible minorities, 2) women, 3) Aboriginal peoples, 4) and persons with disabilities

Question 80

Education Approximately ____ percent of Canada’s population has some post-secondary education (trades, college, or university)

Answer 80

54 So over half of Canadians

Question 81

contingent (or “non-standard”) workers

Answer 81

Workers who do not have regular full-time employment status Used for flexible, on-demand labour Don't get the same benefits or development opportunities

Question 82

Technology Five main types of digital technologies are driving this transfer of functionality from HR professionals to automation

Answer 82

mobile applications, gaming, cloud computing, data analytics and talent analytics

Question 83

Government For example, minimum wage, overtime pay requirements, vacation entitlement, and grounds protected under human rights legislation

Answer 83

vary from one province/territory to another

Question 84

Globalization

Answer 84

Emergence of a single global market for most products and services

Question 85

Organizational Culture

Answer 85

Core values, beliefs, and assumptions that are widely shared by members of an organization

Question 86

Organizational Climate

Answer 86

The prevailing atmosphere that exists in an organization and its impact on employees