Written Communication Flashcards
Name the Four types of formatting presented in the manual that can be used as a template.
Standard Business Letter
Simplified Letter Formatting
Personal Letter Formatting
“Memo Style” Letter Formatting
What are the four primary sections of a typical business letter?
The Opening
The Body
Closing
Salutation & Signature
TRUE or FALSE:
When structuring a letter that conveys bad news, the letter should be as formal and objective as possible without considering emotional impact.
FALSE.
It should be written in a way that it minimizes the negative emotional impact.
_______________ of the letter is where the main idea of the letter is identified.
The Subject Line
The _________ and _________ is usually typed __________ lines below the Salutation. This allows space for the Signature.
Letter Writer’s Name & Position
4 to 5 lines
What are the things included in the Closing Section of the letter? Give at least one.
Appreciation
Request of Specific Action
End pleasantly
This is the part of the letter in which the writer explains, clarifies and provides any additional information that the reader may require.
The Body
This is the part of the letter in which the writer asks the most important question or delivers the most important information.
The Opening Section
TRUE or FALSE:
It is important that the opening section of the letter be expansive for clarifications to provide as much information to the reader that he needs.
FALSE.
It must be brief and to the point - often one sentence will do.
What are the four sections of a letter that delivers bad news?
The Buffer
The Explanation
Expressing the Bad News
Closing with Good Will
What is the purpose of the closing in a letter that delivers bad news?
To ensure that the recipient will feel positive as the circumstances will allow
This part of a letter has the purpose of setting the reader to have a positive state of mind.
The Buffer
This is the part of the letter that elaborates on a decision that was made or why the negative outcome occurred.
The Explanation
____________ is the word that is often used to start to express the bad news in the letter.
‘Although’
