Course Intro & In-person Communication

Question 1

Ambiguity is the opposite of _______.

Answer 1

Clarity

Question 2

When does a message discrepancy occur?

Answer 2

When the message sent and received differ in meaning.

Question 3

Give 3 good practices to avoid miscommunication.

Answer 3

1. Avoid ambiguous statements
2. Select words and phrases the listener will understand
3. Speak clearly
4. Control non-verbal signals
5. Face the person you are speaking to

Question 4

What are the two-types of non-verbal communication used to relay vital messages?

Answer 4

Demonstration or Pantomime

Meta-communications

Question 5

What other factors will influence how others perceive you as a person?

Answer 5

Posture

Attire

Hygiene

(Especially as a Health Professional)

Question 6

What are the three types of questioning techniques?

Answer 6

Open

Closed

Alternative

Question 7

____________ type of questions stimulates the client to elaborate on a subject concerned on which the client had already started.

Answer 7

Open

Question 8

__________ questions are directive and are usually answered briefly, often with a “yes or no”.

Answer 8

Closed

Question 9

__________ questions are used to confirm information, or request a decision. This type can also be used to direct a conversation with the client.

Answer 9

Closed

Question 10

___________ questions are used to avoid having to contend with an objection which was something considered as a straight forward decision.

Answer 10

Alternative

Question 11

___________ question solicits a response wherein either answer is acceptable.

Answer 11

Alternative

Question 12

What are the Key Characteristics of Respectful Interaction?

Answer 12

Kindness

Adapted treatment goals to what they can comprehend or the method adjusted to work within their physical threshold of pain levels

Gentle Authority that gives the client a sense of security