WorkPlace Sales Play Flashcards
Workplace & Mobility
Simply put, workplace solutions are meant to enhance employee productivity and user experiences.
Our clients view workplace solutions as a way to enable employees, clients, and partners to access all their data, information, systems, and applications…
From any device
Any time they want, and
Anywhere they choose to work
Workplace solutions are personalized for a great user experience.
Workplace is about:
Workplace is a way to think about how to optimize the intersection between people, technology, and work spaces in the most productive manner.
DXC Quals Workplace
- As a combined entity, NewCo is the largest provider of Workplace and Mobility solutions in the world with over 8.5 million managed desktops and more than 1 million Smart Devices
- NewCo has a specific competitive advantage in delivering complex transformation programs and secure services, and serving as a trustworthy partner with clients
- Gartner, Forrester, Everest, and IDC have recognized ES and CSC as workplace service leaders
- Experience covers 135 countries and is supported by a team of 5,000+ certified workplace engineers and 40,000+ application developers
- NewCo brings a proven track record from 30+ years of workplace experience with some of the most complex commercial environments and demanding government clients
- NewCo provides complete systems integration that optimizes products from leading providers
- NewCo designs and delivers modern solutions to clients that combine hybrid cloud and digital business services—seamlessly
Workplace Bus Outcomes
- Improve user experience and productivity 15%+ by providing users with more choice and better self service.
- Provide great user experience—Multichannel, proactive, and predictive support that keeps employees engaged in their work, as seen in user satisfaction scores of 92%.
- Enhance flexibility—Solutions using consumption-based pricing can reduce CAPEX by 20%.
- Minimize organization disturbance—Provide reliable Wi-Fi connectivity to make working in the office easier. 5. Eliminate the need to be tethered to Ethernet cables.
- Reduce transformation time with NewCo accelerators that use preconfigured services for rapid transformation. Start within 3 months and finish within 12 months.
- Reduce user disruption with flexible, quick updates that minimize impact on employees.
IBM: Strength in leveraging proprietary software to solve client issues
Differentiates with deep industry and functional experience, evidenced by 6000+ enterprise mobility engagements
Its partnership with Apple sets it apart because it gives IBM a strong suite of apps in iOS
NewCo provides complete systems integration that optimizes Offerings from all leading providers
NewCo’s partnership with Microsoft gives it a stronger position in workplace transformation—majority of global Fortune 1000 customers use 0365
NewCo’s relationship with HPI makes it easier and more competitive to bid on standalone workplace deals
Fujitsu: Focus on being a cost-efficient provider
Strong Offerings in BYOD, virtual workplace, and mobile workplace
Strong service delivery and operational performance, good quality of technical skills, including implementation
DXC’s vertical-based approach for solutioning and its go-to-market strategy are stronger in the market
DXC has a stronger enhanced portfolio in digital services and analytics solutions for specific verticals such as finance and public sector
DXC has deeper thought leadership capabilities
Accenture: Global reach and seen as thought leaders
Strong focus on mobility backed by consistent investments in the last few years.
The firm now delivers a full range of mobile solutions and services
Differentiates with deep industry and functional experience
Higher threat in telecom, consumer products, media, and resource sectors
DXC generally has a better price point and more local resources for bids and pursuits
DXC can differentiate with service integration capabilities
DXC has stronger capabilities in health care, public sector, transportation, consumer goods, and energy sectors
CapGemini: Winning deals in workplace & mobility space through Investments in automation, transformational skills, and strong partner ecosystem
Offers flexible, transparent, and predictable pricing based on results
DXC has more multi-country references and large-sized clients (number of seats) references
DXC’s packaged solutions have a better cost structure
DXC is stronger in UCC space according to analysts
Atos: One of the leading players in the European market for workplace services.
Rated as a Leader by Gartner in its Magic Quadrant for End User Outsourcing Services
Recently expanded their presence in North America through Xerox ITO acquisition
DXC has a stronger offshore capability and global scale DXC has stronger mobility portfolio in enterprise-class management including mobile apps development, monitoring, and testing
Wipro: Cited as a leader in the market by the Forrester Wave report
Strength established in large, complex transformation projects
Offer consulting services in addition to solutions
DXC is much stronger in standalone workplace services deals
DXC’s relationships with Microsoft and HPI give it a competitive advantage
DXC’s strong industry portfolio across the entire enterprise
HCL: Focus on enterprise mobile enablement, BYOD, and cloud computing
Threat to HPE in workplace deals as it adds low-cost offshore resources to meet client requirements, promotes use of automation effectively, focuses on creative pricing approaches and deal shaping
DXC has more multi-tower existing clients, giving it a stronger advantage as incumbent service provider
DXC has much stronger global footprint
DXC advantage is in Offering breadth and depth in a full suite of services and transformation
Workplace Opportunity
- Outdated networks and operating systems
- Concern about operational expenses or security
- Challenges fully using ServiceNow and Managed Services
- Difficulties with collaboration among employee teams
- Inflexible off-campus working conditions
- Poor user satisfaction scores, desire for more personalized services and support
Managed campus Network:
- Managed Campus Network Services helps create the all-wireless workplace with a mobile-first strategy to provide secure, reliable, high-performing Wi-Fi
Key Offering features:
1. Fastest connection at all times—All device connections are optimized
2. Centralized network creation—Aruba Mobility Controllers create centralized network
Data collection and privacy protection—Ability to collect presence data about Wi-Fi-enabled mobile devices while protecting personal privacy
3. Management Dashboards access —Simple, intuitive, and easy to use
Business Outcomes
- Enhanced User Experience—Enable high-quality experience and improve workplace productivity
Increased reliability for critical apps—Intelligent traffic control - Upgraded Security/Compliance—Stay compliant, while embracing BYOD and IoT.
Improved Visibility—Client can see capacity and performance, and application performance and usage statistics - Exceed Guest/Customer Experience Expectations—Increase customer satisfaction and retention through a robust, reliable, and secure guest Wi-Fi network
Enhanced ownership—Optimize total cost of ownership
VDI: Virtual Desktop Infrastrucure
VDI enables clients to virtualize operatingsystems and applications with data center and cloud-based solutions to provide secure access to enterprise services, improve end-user device flexibility, and deliver compelling user experience.
Key Offering features:
- Broad “pay as you go” virtualization capabilities (such as hosted shared desktop and nonpersistent desktop) allows the solution to be tailored to the client needs.
- Flexible solutions, delivery models, and solid install base across both major virtualization vendors satisfies client technology and business preferences.
- Partner Cloud with VMware Horizon Air (CSC) and Citrix in MS Azure (ES** due to release May)
- Private Cloud with Managed Private Cloud (ES) and CSC Shared Platform
- Dedicated Data Center with VMware Horizon (CSC) and Citrix (CSC/ES)
- CSC services wrapper provides end users a consumer user experience and reduces client IT challenges
