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Crim Law Other > Workplace Gold > Flashcards

Workplace Gold Flashcards

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1
Q

Type of authority that supervisors have over subordinates to compel compliance to a minimum standard

A

Positional authority

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2
Q

Type of authority for coworkers the same rank as you, where you can influence, but not compel compliance

A

Personal authority

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3
Q

Best way to influence individuals who outrank you

A

Establish strong working relationship with them in advance

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4
Q

Effective leaders hold employees accountable without ________ or ______ them

A

Demeaning or embarrassing

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5
Q

Most employees would feel more committed to their supervisor if they felt valued and ______ by that supervisor

A

Appreciated

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6
Q

What are the three secrets of people management?

A
  1. Everyone wants to feel important.
  2. No one wants to look stupid.
  3. Everyone wants to be appreciated.
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7
Q

_____ is the general feeling that employees have about their work? They’re organization their leaders and even their coworkers.

A

Morale

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8
Q

________ can lead to improved employee, enthusiasm, confidence, job satisfaction, commitment, and performance

A

High morale

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9
Q

Most supervisors would agree that there appears to be a direct link between Morrill and

A

Job performance

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10
Q

Leaders frequently get the blame for an employees low morale, but morale is an employees ________

A

Responsibility

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11
Q

_______ are responsible for their own morale

A

Individuals

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12
Q

The most significant factor affecting morale is

A

Work environment

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13
Q

As a supervisor, you control the _______ that you create

A

Work environment

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14
Q

Employee perception of supervisor morale influences their:

A

Morale

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15
Q

Examples of external motivators that are within a supervisor control (3)

A

Keeping employees informed
Coaching
Career mentoring

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16
Q

External motivators are things that you can provide to your employees by your (2)

A

Words or actions

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17
Q

Improved motivation often develops:

A

One person at a time

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18
Q

_______ are the unseen internal factors that contribute to an employees motivation

A

Internal motivators

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19
Q

What motivational factor increases in specialized work groups or teams within an agency

A

Camaraderie

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20
Q

It’s not your job to motivate others. It’s your job to create a work environment where:

A

Motivation can flourish

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21
Q

Employees who understand their role in the organization in the importance of their role in completing the organizations mission are more likely to feel:

A

Motivated about their work

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22
Q

The more you __________ the more successful you will be at understanding what motivates your employees

A

Get to know

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23
Q

Leading by example works wonders on those employees who possess the potential to

A

Be motivated

24
Q

Your subordinates motivation starts with

A

You being motivated

25
Q

Why does accountability matter?

A

It shows you care enough about your employees to pay attention to their performance

26
Q

What type of supervisor uses accountability to demean or embarrass employees?

A

Command and control supervisors

27
Q

Misuse of accountability by one supervisor causes other supervisors to feel that they

A

Need to protect their subordinates

28
Q

Supervisors who use accountability like a hammer hurt morale and performance. Supervisors that try to protect their subordinates by failing to hold anyone accountable hurt _____ and _____

A

Mural and performance

29
Q

What process is part of the rules and regulations or policies of procedures of almost every organization?

A

Formal progressive discipline process

30
Q

Is accountability considered discipline

A

No

31
Q

_______ is the act of imposing a penalty for an offense

A

Punishment

32
Q

What might reduce the need to impose punishment?

A

Accountability used appropriately

33
Q

At what step in the progressive discipline cycle does a supervisor mindset change from wanting to help to “we need to document everything” to get rid of the employee

A

Step 5 supervisor begins to build a case

34
Q

Looking into the future, asking what can go wrong and then doing something to prevent it from going wrong is called what

A

Risk management

35
Q

Lawyers focus on fixing problems after they occur real wrist managers focus on addressing problems:

A

Before they occur

36
Q

Supervisors at all levels of their organization need to become ______ risk managers

A

Real

37
Q

What are the five steps in the accountability cycle?

A
  1. Problem first observed.
  2. Conversations.
  3. Follow up
  4. Performance discussion
  5. Follow up.
38
Q

What is the difference between the second step of the progressive discipline cycle and the accountability cycle?

A

Aggressive discipline waits too long to have conversation

39
Q

________ are formal discussions, that clearly state the supervisors observations and expectations and ask the employee for commitment to meet those expectations

A

Performance discussion

40
Q

Follow up after performance discussions are _____

A

Crucial

41
Q

When should you initiate the first conversations?

A

When problem is first observed

42
Q

If you do not get the results you want from the conversation, what is the next step?

A

Performance discussion

43
Q

Performance discussions end by the supervisor asking for

A

The employees commitment to correct the problem

44
Q

Continuous feedback, sometimes documentation, giving recognition for correcting the problem, or consequences for failure or refusal to improve are all part of:

A

Follow-up

45
Q

Accountability is about one thing only, it is:

A

Future performance

46
Q

Which lesson says “practice doesn’t make perfect practice makes permanent”

A

The performance lesson

47
Q

It starts out as a minor issue, evolves into a _____and eventually becomes a ______

A

Habit
Permanent behavior

48
Q

Silence is a ______ for unacceptable behavior, causing it to be repeated

A

Reward

49
Q

Nitpicking is being as excessively concerned with or critical of ________ details

A

Inconsequential

50
Q

Correcting unacceptable behavior that has predictable consequences is not nitpicking, it is

A

Leadership

51
Q

Reviewing and returning an employees report with critical errors and mistakes is an example of

A

Accountability

52
Q

It is not nitpicking to correct even minor mistakes, if allowing those mistakes will have

A

Consequences

53
Q

Correcting mistakes is not nitpicking it is

A

Early intervention

54
Q

Early Intervention of unacceptable behavior can prevent predictable

A

Negative consequences

55
Q

Early Intervention minimizes the need for

A

Formal discipline

56
Q

Where do you start when it comes to accountability, Early Intervention and risk management?

A

Start by stopping the inappropriate unprofessional morale killing behavior that you observe

57
Q

You should start with addressing problems that are most obvious and causing the most damage to employee ______ and _____

A

Morale and performance

Crim Law Other (27 decks)

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