Workplace Gold Flashcards
Type of authority that supervisors have over subordinates to compel compliance to a minimum standard
Positional authority
Type of authority for coworkers the same rank as you, where you can influence, but not compel compliance
Personal authority
Best way to influence individuals who outrank you
Establish strong working relationship with them in advance
Effective leaders hold employees accountable without ________ or ______ them
Demeaning or embarrassing
Most employees would feel more committed to their supervisor if they felt valued and ______ by that supervisor
Appreciated
What are the three secrets of people management?
- Everyone wants to feel important.
- No one wants to look stupid.
- Everyone wants to be appreciated.
_____ is the general feeling that employees have about their work? They’re organization their leaders and even their coworkers.
Morale
________ can lead to improved employee, enthusiasm, confidence, job satisfaction, commitment, and performance
High morale
Most supervisors would agree that there appears to be a direct link between Morrill and
Job performance
Leaders frequently get the blame for an employees low morale, but morale is an employees ________
Responsibility
_______ are responsible for their own morale
Individuals
The most significant factor affecting morale is
Work environment
As a supervisor, you control the _______ that you create
Work environment
Employee perception of supervisor morale influences their:
Morale
Examples of external motivators that are within a supervisor control (3)
Keeping employees informed
Coaching
Career mentoring
External motivators are things that you can provide to your employees by your (2)
Words or actions
Improved motivation often develops:
One person at a time
_______ are the unseen internal factors that contribute to an employees motivation
Internal motivators
What motivational factor increases in specialized work groups or teams within an agency
Camaraderie
It’s not your job to motivate others. It’s your job to create a work environment where:
Motivation can flourish
Employees who understand their role in the organization in the importance of their role in completing the organizations mission are more likely to feel:
Motivated about their work
The more you __________ the more successful you will be at understanding what motivates your employees
Get to know
Leading by example works wonders on those employees who possess the potential to
Be motivated
Your subordinates motivation starts with
You being motivated
Why does accountability matter?
It shows you care enough about your employees to pay attention to their performance
What type of supervisor uses accountability to demean or embarrass employees?
Command and control supervisors
Misuse of accountability by one supervisor causes other supervisors to feel that they
Need to protect their subordinates
Supervisors who use accountability like a hammer hurt morale and performance. Supervisors that try to protect their subordinates by failing to hold anyone accountable hurt _____ and _____
Mural and performance
What process is part of the rules and regulations or policies of procedures of almost every organization?
Formal progressive discipline process
Is accountability considered discipline
No
_______ is the act of imposing a penalty for an offense
Punishment
What might reduce the need to impose punishment?
Accountability used appropriately
At what step in the progressive discipline cycle does a supervisor mindset change from wanting to help to “we need to document everything” to get rid of the employee
Step 5 supervisor begins to build a case
Looking into the future, asking what can go wrong and then doing something to prevent it from going wrong is called what
Risk management
Lawyers focus on fixing problems after they occur real wrist managers focus on addressing problems:
Before they occur
Supervisors at all levels of their organization need to become ______ risk managers
Real
What are the five steps in the accountability cycle?
- Problem first observed.
- Conversations.
- Follow up
- Performance discussion
- Follow up.
What is the difference between the second step of the progressive discipline cycle and the accountability cycle?
Aggressive discipline waits too long to have conversation
________ are formal discussions, that clearly state the supervisors observations and expectations and ask the employee for commitment to meet those expectations
Performance discussion
Follow up after performance discussions are _____
Crucial
When should you initiate the first conversations?
When problem is first observed
If you do not get the results you want from the conversation, what is the next step?
Performance discussion
Performance discussions end by the supervisor asking for
The employees commitment to correct the problem
Continuous feedback, sometimes documentation, giving recognition for correcting the problem, or consequences for failure or refusal to improve are all part of:
Follow-up
Accountability is about one thing only, it is:
Future performance
Which lesson says “practice doesn’t make perfect practice makes permanent”
The performance lesson
It starts out as a minor issue, evolves into a _____and eventually becomes a ______
Habit
Permanent behavior
Silence is a ______ for unacceptable behavior, causing it to be repeated
Reward
Nitpicking is being as excessively concerned with or critical of ________ details
Inconsequential
Correcting unacceptable behavior that has predictable consequences is not nitpicking, it is
Leadership
Reviewing and returning an employees report with critical errors and mistakes is an example of
Accountability
It is not nitpicking to correct even minor mistakes, if allowing those mistakes will have
Consequences
Correcting mistakes is not nitpicking it is
Early intervention
Early Intervention of unacceptable behavior can prevent predictable
Negative consequences
Early Intervention minimizes the need for
Formal discipline
Where do you start when it comes to accountability, Early Intervention and risk management?
Start by stopping the inappropriate unprofessional morale killing behavior that you observe
You should start with addressing problems that are most obvious and causing the most damage to employee ______ and _____
Morale and performance
