Workplace Emotions, Attitudes, and Stress

Question 1

Emotions vs Moods

Answer 1

Intense feelings that are directed at someone or something.
vs
Feelings that tend to be less intense than emotions and that lack a contextual stimulus.

Question 2

Activation Emotions vs Evaluation Emotions

Answer 2

Emotions put us on readiness
vs
Emotions have an associated valence

Question 3

Four emotion categories

Answer 3

High Activation & Positive Emotions ex: Excited
High Activation & Negative Emotions ex: Distressed
Low Activation & Positive Emotions ex: Bored
Low Activation & Negative Emotions ex: Relaxed

Question 4

Attitudes vs Emotions:

Answer 4

Attitudes: Judgments about an attitude/object. Involve conscious logical reasoning.More stable over time

Emotions: Experiences related to an attitude/object
Exist as events, usually unconsciously. `Experienced briefly

Question 5

Three attitudes concepts that lead to behaviour:

Answer 5

Beliefs
Feelings
Behavioural Intentions

Question 6

Cognitive dissonance:

Answer 6

a mental conflict that occurs when your beliefs don’t line up with your actions.

Question 7

Emotional Labour:

Answer 7

Effort, planning and control to express organizationally desired emotions

Question 8

Emotional Intelligence (EI):

Answer 8

An assortment of noncognitive skills, capabilities, and competencies that influence a person’s ability to succeed in coping with environmental demands and pressures

Question 9

Emotional Intelligence Hierarchy

Answer 9

1. Management of others’ emotions
2. Awareness of others’ emotions
3. Management of your own emotions
4. Awareness of your own emotions

Question 10

Responses to dissatisfaction:

Answer 10

Exit
Voice
Loyalty
Neglect

Question 11

Three types of organizational commitments:

Answer 11

1. Affective commitment: Emotional attachment to, identification with, and involvement in an organization
2. Continuance commitment. Calculative attachment
3. Normative commitment: Commitment based on moral duty

Question 12

How to build affective organizational commitment:

Answer 12

T rust
O rganizational comprehension
E mployee involvement
S hared values
J ustice and support

Question 13

Psychological contract:

Two types

Answer 13

A psychological contract is defined as an individual’s beliefs about the terms and conditions of a reciprocal exchange agreement between that person and another party

1. transactional psychological contracts lead to economic exchanges
   2.relational psychological contracts are based on social exchange

Question 14

Stress

Two types:

Answer 14

Adaptive response to situations perceived as challenging or threatening to well-being
Prepares us to adapt to hostile environmental conditions
Eustress vs. distress

Question 15

Four most common workplace stressors

Answer 15

Interpersonal conflict
Organizational constraints
Work overload
Low task control

Question 16

Individual differences in stress:

Answer 16

Health
Coping Strategies
Personality
Self concept

Question 17

Ways to manage work-related stress

Answer 17

Remove the stressor
Withdraw from the stressor
Change stress perception
Control stress consequences
Receive social support