working conditions in the hc industry

Question 1

what skills does a person need to know and have to be a hotel receptionist?

Answer 1

-good communicator
-good computer skills
-good local knowledge
-good knowledge of the buisness and hwo it is run
-good organisation skills
-good at multi tasking
- good problem solver

Question 2

what skills does a person need to know and have to be a chef?

Answer 2

-a wide range of cookery skills
-good knowledge of food
-good knowledge of foood safety and hygiene
-good organisation skills
-be creative
-use a variety of tools and equiptment
-multi task

Question 3

what skills does a person need to know and have to be a bariasta?

Answer 3

-good knowlege of coffee’s and other beverages
-good knowlege of food safety and hygene
-good organisation skills
-present creativly
-use a variety of tools and equiptment
-multitasking

Question 4

what skills does a person need to know and have to be a stock room manager?

Answer 4

-organisation skills
-good knowledge of food safety and hygiene
-goood computer skills

Question 5

number of working hours in a week(working time diretive)

Answer 5

people cannot be expected to work for more than 48hrs a week

Question 6

number of hours under 18(working time directive)

Answer 6

people under 18 cannot work moree than 8 hours a day and 40)hours a week

Question 7

days off/rest breaks(working time directive)

Answer 7

people must have one day off work each week. if they work more than 6 hours per day then they must have a rest break of at least 20 mins.

Question 8

how much people earn

Answer 8

national minimus wadge-this is the minimum amount you are paid each hour, for most workers over school leaving age.

national living wadge- The minimum amount amout all working people age 25 or over should earn.

Question 9

full time permanent employee

Answer 9

hours writen in contract. sick pay. holiday pay

Question 10

part time permanent employee

Answer 10

hours written in contact.sick pay but reduced. holiday pay but reduced

Question 11

casual worker-contract from an agency

Answer 11

hours vary according to what is needed. no sick pay. no holiday pay.

Question 12

zero-hour worker

Answer 12

no set hours or times- a worker may or may not accept work offered to them by an employer. no sick pay. no holiday pay.

Question 13

tip

Answer 13

money given to someone by a customer to say thank you for good service( tips may be shared out between staff).

Question 14

service charges

Answer 14

an amount of money addeed to a customer bill to reward employees who have given good service.

Question 15

bonus pay

Answer 15

given by some employers to reward staff for a successful year of hard work.