Jobs And Roles In The Hospitality And Catering Industry

Question 1

3 things that managers do?

Answer 1

Responsibility for the smooth running of a buisness
Responsible for the employment and dismissal of staff
Responsible for the health, safety and welfare of customers and staff

Question 2

5 examples of types of mangers?

Answer 2

General Manager
Finance Manager
Sales/Reservations Manager
Front Office Manager
Head Receptionist
Human Resources (staff) Manager
Restaurant Manager
Conference Manager
Food and Beverage Manager
Executive Chef
Logistics Manager (purchase of supplies, cleaning, maintenance, security, ICT)
Head Housekeeper

Question 3

Name three things that administrators do?

Answer 3

Help the business to run smoothly
Sort out and deal with correspondence (letters, emails and phone calis)
Typing, filing and organisation of paperwork, e.g. staff details, custome bookings, tax forms
Order supplies for the business
Manage events
Organise ITC support
Organise the manager’s diary and appointments

Question 4

Name 3 types of administrators?

Answer 4

Secretaries
Assistant/Deputy Managers
Accountant
Cashier

Question 5

Name three things that front of house staff do

Answer 5

Represent the business
Help to promote the reputation of the business (and therefore its level of success)
Work in direct contact with customers
Act as a vital link between the customers and the back of house staff
Take bookings
Check customers in and out of the establishment
Deal with customers’ questions and problems
Help customers to their rooms
Set up rooms for meetings

Question 6

Name three examples of front of house staff

Answer 6

Receptionists
Valets and drivers
Waiters and waitresses
Bartenders
CashierConcierge

Question 7

What are three types of back of house staff

Answer 7

Stockroom Manager
Kitchen brigade
Maintenance team
Gardeners/Groundskeeper
Security guards
Cleaners
Guest room attendants

Question 8

What are three things that back of house staff do

Answer 8

Buy and organise supplies
Prepare and cook food
Store and organise drinks
Clean all areas of the hotel
Make sure that guest rooms, communal areas, dining rooms, conference facilities, bathrooms and other facilities are clean, tidy, safe, pleasant and comfortable.
Maintain all areas (inside and outside) of the hotel building and grounds (e.g. replace light bulbs, mend broken appliances, cut the grass, etc.)
Maintain security