Hospitality And Catering Provisions

Question 1

Needs of couples and small groups

Answer 1

Short leisure breaks e.g. special packages at quiet times of the year.

Reasonably prices accomodation

Leisure facilities e.g. pool, gym, spa, etc

Question 2

Needs of familys with young children

Answer 2

Value for money e.g. cheap ish resurante with a childrens menu

Suitable accomodation and facilities e.g. small beds, highchairs, bath etc

Activities e.g. indoor/outdoor play area, kid pool etc

Question 3

Needs of buisness customers

Answer 3

Accomodation for meetings e.g. meeting places and conference rooms

Computer technology e.g. smart screens, good internet access, charging points, etc

Catering e.g. buisness lunches

Question 4

Needs of travellers

Answer 4

Suitable reasonable price accomodation
Activities
Flexibility of food

Question 5

Needs of millennials

Answer 5

To ‘eat on the go’
To eat locally wourced fresh produce
Use all types of social media
Environmentally sustainable
High quality modern products

Question 6

Positives of social media on H&C industry

Answer 6

A very large number of customers (a customer base) can be contacted

Specific customer groups can be targeted with advertisements and special offers.

Customers feel they have a personal connection with the buisness, which many people like . They are more likely to trust the buisness

Question 7

Negatives effects of social media on the H&C buisnesses

Answer 7

H&C employees who use social media may say something negative about the buisness which can rapidly reach numerous people. May cause the resturant to loose their reputation.

Negative feedback and complaints from customers about the service they have recieved will reach a lot of people and people many not decide to visit the buisness.

If messages and statements are sent by accident they spread rapidly and are very hard to fix