customer wats and needs

Question 1

couplesand small groups who want leisure visit for two or three days

Answer 1

examples of needs:
-short leisure breaks
-reasonably priced accomodation
-leisure facilities

examples of how a hc business can provide for their needs:
-special hotel packages at certain parts of the year
-swimming pools,spa,gym

Question 2

families with young children

Answer 2

examples of needs:
-suitable accomodation and facilities
-value for money
-activities

examples of how a hc business can provide for their needs:
-inexpensive resturant with chidrens menu
-cots,small beds , highchairs, en suite toilet, shower and bath
-outdoor play area,games swimming pool

Question 3

travelllers/tourists

Answer 3

examples of needs:
-suitable reasionably sized accomodation
-activities
-flexible availibility of food

examples of how a hc business can provide for their needs:
-single/double rooms, dormitoies
-arrange local tours/visits
-packed breakfasts and lunches, hot food and drinks available at selected mealtimes

Question 4

business customers

Answer 4

examples of needs:
-suitable accomodation for meetings
-computer technology
-catering

examples of how a hc business can provide for their needs:
-meeting places/conference rooms
-smart screens,presnters and charging ports etc
-buisness lunches refreshment available

Question 5

millennials

Answer 5

examples of needs:
-To eat ‘on the go’
-Environmentally sustainable services and products
-High-quality and contemporary (modern) products and services, e.g. to book and use services through a mobile phone at their own convenience
-Use all types of social
media, digital and computer technologies

Examples of how a hc business can provide for their needs:
-Packed breakfasts and lunches; hot food and drinks available out of set mealtimes; vending machines selling snacks and drinks
-Internet access throughout; smartphone charging points
-Minimal use of plastics; recycling bins, etc., in use; provide food that is mainly plant based and has been produced sustainably; use biodegradable products such as cleaning products and paper drinking straws -Provide exciting, well-designed, user-friendly social spaces to meet with friends, with computer technology available throughout