work place attitudes and performance

Question 1

define performance

Answer 1

task related behaviour

Question 2

define effectiveness

Answer 2

evaluation of performance relative to expected performance standards

Question 3

define productivity

Answer 3

effectiveness relative to cost

time, money, burnout

Question 4

what is job satistaction

Answer 4

a positive state resulting from the appraisal of ones job or job experience

Question 5

what is job involvement

Answer 5

positively identifying with the job, actively participating in it and considering performance important to self worth

Question 6

what is organisational commitment

Answer 6

identifying wiht an organisation an its goals and wishing to maintain that membership in that organisation

Question 7

what is perceived organisational support

Answer 7

evaluation of how much a company values employee contribution and cares for their wellbeing

Question 8

what is psychological empowerment

Answer 8

employees belief in the degree to which they affect their work environment, their competence, the meaningfulness of their job and their perceived autonomy in their work

Question 9

wat is employee engagement

Answer 9

an individuals involvement with, satisfaction with and enthusiasm for the work they do

Question 10

what are the main components of attitudes

Answer 10

cognition component
- the opinion or belief segment of an attitude

affective component
- the motional or feeling segment of an attitude

behavioural component
- an intention to behave in a certain way towards someone or something

Question 11

what is cognative dissonance

Answer 11

any impartibility between two or more attitudes or

between behaviour and attitudes

Question 12

what are the measures of job satasfaction

Answer 12

global satisfaction
- how satisfied you are with your job

job facet satisfaction
- e.g. pay, supervision, coworkers, work itself

Question 13

what are the ways of meausring job facet satisfaction

Answer 13

Minnesota satisfaction questionnaire (MSQ)

Job descriptive index

Question 14

how many factors does the MSQ measure

Answer 14

Minnesota satistaction questionnaire measures 20 factors

Question 15

how does the JDI measure satisfaction

Answer 15

the job descriptive index measures 5 satisfaction facets

• supervision, coworkers, pay, promotional opportunities, the work itself

Question 16

what is the trend between satisfaction and absenteeism

Answer 16

satisfied employees have fewer avoidable abscences

Question 17

what is the relationship between job satisfaction and turnover

Answer 17

satisfied employees are less likely to quit

Question 18

what is OCB

Answer 18

organisational Citizenship behaviour

discretionary behaviour that is not part of formal job requirements but contributes to workplace functioning

Question 19

what is the relationship between job satisfaction and pay

Answer 19

pay influences job satisfaction

overall has a week correlation

relationship is stronger at lower pay levels

once people reach a level of comfortable living there was no identifiable relationship

Question 20

what are the factors contributing to perceived organisational support

Answer 20

fair processes

supportive supervisor

decent pay

good promotion prospects

Question 21

what is the relationship with of involvement and turnover

Answer 21

higher job involvement, lower turnover and absenteeism intentions