What are the ‘signs and signals’ from customers that tell you that you may need to change your service approach? Flashcards
When the customer can have a confused body language, makes a long pause before saying something, having a confused face or blatantly lying about understanding what they were taught.
1
Q
What are the ‘signs and signals’ from customers that tell you that you may need to change your service approach?
A
When the customer can have a confused body language, makes a long pause before saying something, having a confused face or blatantly lying about understanding what they were taught.
